Technical Lead

HCLTech
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📍 Noida, India

About this role

Job Summary

Buyer & Internal-User Support

Ariba Support Lead
  • 2
  • 7+ years of experience leading & managing processes, business and supplier queries to support them to run their day to day activities on SAP Ariba platform.
  • Responsible for identifying the process improvements and engage with business owners & IT team to implement the changes in the Ariba system.
  • Primary point of contact for buyers / internal users on Ariba Sourcing, Contract, SLP, Supply chain collaboration & Commerce Automation queries
  • Guide sourcing event participation, contract workspace navigation and PO / invoice queries
  • Coordinate wave-file inputs with buyers for supplier onboarding; validate & monitor
  • Oversee buyer-support ticket closure and coordination with Procurement & business process owners
  • Support UAT coordination, user-manual updates and the supplier training plan
  • Consolidate buyer-side recurring issues and feed the continuous-improvement cycle
  • Manage ticket queue, prioritization (P1–P4) and SLA / KPI adherence (≥15 tickets/person/day, on-time reporting)
  • Govern service reporting, dashboards & trackers and quarterly performance reviews
  • Drive continuous improvement (≥1/month) and repeated-issue analysis → permanent solutions
  • Manage and guide the team to resolve the business queries.

 

Key Responsibilities

Buyer & Internal-User Support

Ariba Support Lead
  • 2
  • 7+ years of experience leading & managing processes, business and supplier queries to support them to run their day to day activities on SAP Ariba platform.
  • Responsible for identifying the process improvements and engage with business owners & IT team to implement the changes in the Ariba system.
  • Primary point of contact for buyers / internal users on Ariba Sourcing, Contract, SLP, Supply chain collaboration & Commerce Automation queries
  • Guide sourcing event participation, contract workspace navigation and PO / invoice queries
  • Coordinate wave-file inputs with buyers for supplier onboarding; validate & monitor
  • Oversee buyer-support ticket closure and coordination with Procurement & business process owners
  • Support UAT coordination, user-manual updates and the supplier training plan
  • Consolidate buyer-side recurring issues and feed the continuous-improvement cycle
  • Manage ticket queue, prioritization (P1–P4) and SLA / KPI adherence (≥15 tickets/person/day, on-time reporting)
  • Govern service reporting, dashboards & trackers and quarterly performance reviews
  • Drive continuous improvement (≥1/month) and repeated-issue analysis → permanent solutions
  • Manage and guide the team to resolve the business queries.

 

Skill Requirements

Other Requirements

Frequently Asked Questions

Is the salary disclosed for the Technical Lead position at HCLTech?
The salary for this Technical Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Lead position at HCLTech located?
This Technical Lead role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Technical Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Technical Lead job at HCLTech posted?
This Technical Lead position at HCLTech was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Lead
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.