Technical Lead

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.  

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team

About the role: 

As a CDP Solution Architect within the Salesforce Customer Data Platform (CDP / Data 360) space for the Plasma‑Derived Therapies (PDT) business unit, you will serve as the end‑to‑end technical owner and architectural authority for customer and donor data solutions.

This role combines deep technical expertise in Salesforce Data Cloud with strong enterprise integration, techno‑functional leadership, and delivery ownership. You will be responsible for translating complex business requirements into scalable, secure, compliant, and high‑performing data architectures spanning data ingestion, identity resolution, data modeling, segmentation, and activation across Salesforce and non‑Salesforce platforms.

This position directly enables PDT’s ability to leverage enterprise data assets, improve decision‑making, enable personalization, and support regulatory and operational excellence. The role aligns with the External Experience chapter of the ICC and reports to the PDT Delivery Lead for strategic alignment and day‑to‑day leadership.

How you will contribute:

Architecture & Technical Leadership

• Own the end‑to‑end CDP solution architecture, technical design, and implementation strategy.
• Define and enforce architecture standards, design patterns, and integration principles across CDP solutions.
• Design scalable data ingestion and integration architectures supporting data from CRM systems, enterprise data platforms, third‑party vendors, analytics systems, and external sources.
• Architect identity resolution strategies, data models, segmentation frameworks, and activation patterns to support business use cases.

Enterprise & Platform Integration

• Architect and govern integrations between Salesforce Data Cloud and external enterprise systems, including data warehouses/lakes, analytics platforms, vendor systems, APIs, middleware platforms, and cloud services.
• Design and oversee API‑driven, event‑based, and batch integrations, ensuring scalability, resiliency, and data quality.
• Provide technical guidance for integrations regardless of platform (Salesforce or non‑Salesforce).

Techno‑Functional & Delivery Leadership

• Lead requirements discovery and translate business needs into solution designs, architecture artefacts, technical specifications, and user stories.
• Provide hands‑on technical leadership to developers and engineering teams throughout the delivery lifecycle.
• Assess technical impacts of evolving requirements and perform architectural impact analysis and risk assessment.
• Lead and oversee UAT strategy, defect triage, and go‑live readiness.

Governance, Compliance & Operations

• Ensure compliance with GxP, data privacy, and regulatory standards, including validation and change control.
• Maintain comprehensive documentation for architecture, integrations, configurations, and operational processes.
• Oversee proactive monitoring, incident management, and root cause analysis (RCA) for CDP environments.
• Ensure quality, performance, availability, and security across all CDP integrations and data flows.

Stakeholder, Vendor & Team Leadership

• Act as a trusted technical advisor to business stakeholders, leadership, and product teams.
• Collaborate with enterprise architects, developers, QA, validation teams, and external vendors.
• Influence adoption and effective utilization of customer and donor experience solutions across PDT and Takeda.

Accountabilities

Product Vision & Strategy

• Define and evolve the technical product vision and roadmap for CDP aligned with PDT business goals.
• Influence platform roadmaps and advocate for enterprise and business‑specific architectural needs.

Backlog & Roadmap Enablement

• Support backlog prioritization, PI planning, and release planning from a technical governance perspective.
• Validate epics and user stories for architectural integrity and long‑term scalability.

Continuous Improvement & Innovation

• Identify opportunities to simplify, automate, and standardize data and integration patterns.
• Drive innovation across customer and donor experience solutions using emerging technologies and platforms.

Technical & Functional Expertise

• Deep expertise in Salesforce Data Cloud (CDP / Data 360) architecture and capabilities.
• Strong experience in enterprise data integration architectures, including APIs, middleware, event‑driven and batch processing.
• Strong proficiency in data modeling, complex SQL, identity resolution, and calculated insights.
• Experience working across both Salesforce and non‑Salesforce platforms.
• Strong understanding of SDLC, Agile / SAFe methodologies, UAT, and validation processes.
• Hands‑on experience with tools such as Jira, Confluence, SQL, Figma, and MS Office.

Leadership, Decision‑Making & Interaction

• Strategic mindset with the ability to align architecture decisions to business outcomes.
• Ability to make autonomous technical decisions in the best interest of Takeda.
• Strong influencing skills across a complex, global, multi‑vendor ecosystem.
• Excellent communication skills with the ability to explain complex architectures to diverse audiences.
• Proven experience leading high‑performing technical teams and fostering continuous learning.

Complexity

• Operates in a highly complex enterprise environment with multiple business units, platforms, vendors, and global stakeholders.
• Responsible for shaping and evolving an innovative CDP roadmap across the Donor and Customer Experience ecosystem.

Minimum Requirements/Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field required.
• 10+ years of experience in data platforms, solution architecture, or enterprise integration roles.
• 2.5+ years of experience in Salesforce Data360/Data Cloud.
• Strong experience designing and implementing enterprise data and integration architectures.
• Hands‑on experience with identity resolution, segmentation, and activation use cases.
• Strong background in APIs, enterprise integrations, and data platforms.
• Proven experience leading Agile delivery and UAT/validation activities.
• Experience in regulated or life sciences environments strongly preferred.
• Demonstrate ability to interpret and work with data (e.g., dashboards, reports, data quality concepts) and understanding of AI/ML fundamentals to adapt to emerging technology trends, identify opportunities for intelligent automation/insights within Salesforce, and make data-informed decisions.
• Strong problem-solving skills and ability to work under pressure.
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions and workshops.

Preferred requirements:

• Salesforce Data Cloud Accredited Professional certification.
• Salesforce Marketing Cloud certification.
• Experience with GxP systems, DevOps, CI/CD pipelines, and validation testing.
• Exposure to Marketing Cloud Personalization, Loyalty Cloud, Agentforce, PowerBI, Databricks, or analytics platforms.
• Salesforce Health Cloud experience.
• Master’s degree

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Employee Assistance Program
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

ABOUT ICC IN TAKEDA:

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid

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