Technical Department Manager

Why are you looking for a job?

If your answer ticks all the boxes, this could be the start of a great collaboration.

• You have a curious mind - You won't understand what we're talking about if you don't 🤔
• You want to learn more around technology - You won't survive if you don't 😱
• You want to make the world a bit better 😇

We happen to be just like that as well. We like hacking things here and there (you included) and create scalable solutions that bring value to the world.

SquareDev? 🐿️

We use state-of-the-art technology to build solutions for our customers and our partners' customers. We make sure we stay best-in-class by participating in research projects across Europe, collaborating with top universities and enterprises on AI, Data, and Cloud.

About QnR Group

SquareDev is a member of the QnR Group, a leading technology organization specializing in end-to-end custom software solutions, Artificial Intelligence, Cybersecurity, SAP S/4HANA, SAP Business One, ServiceNow, and FinTech solutions.

As part of QnR Group's ongoing expansion — both in Greece and internationally — we are continuously hiring across a wide range of tech roles. Successful candidates may be hired by QnR Group, or another company within the Group, depending on the role and project.

Role Overview:

We are looking for an experienced Technical Department Manager to lead and develop a highly skilled engineering team delivering enterprise IT Services and solutions.

This is a leadership role combining technical expertise, operational excellence, and people management. You will oversee the planning and successful delivery of customer projects, ensure high-quality technical services, support business growth, and continuously improve the department's performance and capabilities.

The ideal candidate has a strong infrastructure background, excellent leadership skills, and a passion for building high-performing technical teams.

The ideal candidate will be responsible for:

Leadership & Team Management
• Lead, mentor, and develop a multidisciplinary team of Engineers.
• Allocate technical resources according to project priorities and customer requirements.
• Conduct performance evaluations, coaching sessions, and career development planning.
• Foster a collaborative, customer-oriented, and high-performance culture.
• Recruit, onboard, and develop new technical talent.

Project & Service Delivery
• Oversee the successful delivery of IT projects.
• Ensure projects are delivered on time, within scope, and according to quality standards.
• Coordinate project activities between engineering, sales, management, vendors, and customers.
• Monitor technical KPIs, project progress, resource utilization, and customer satisfaction.
• Support escalation management for complex technical issues.

Technical Leadership
• Guide solution design and technical architecture for enterprise environments.
• Review technical proposals, implementation plans, and engineering deliverables.
• Promote best practices across enterprise technology platforms, infrastructure services, operational resilience and information security.
• Drive continuous improvement of operational processes and technical standards.
• Stay informed about emerging technologies and evaluate opportunities to enhance the company's service portfolio.

Business Collaboration
• Work closely with the Sales team during presales activities and technical presentations.
• Participate in customer meetings and provide technical leadership for strategic accounts.
• Build strong relationships with technology partners and vendors.
• Contribute to business planning, departmental budgeting, and strategic initiatives.

To excel in this role, you'll need:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 8 years of experience in Enterprise IT Infrastructure (Systems, Networking, Security).
• Minimum 3 years of experience managing technical teams.
• Proven experience delivering complex enterprise infrastructure projects.
• Experience managing customer-facing engineering organizations.
• Knowledge of enterprise IT infrastructure and datacenter technologies.
• Understanding of identity, access management, and authentication solutions.
• Experience with virtualization platforms and cloud-based environments.
• Familiarity with cloud services, digital workplace, and productivity platforms.
• Understanding of enterprise networking technologies and architectures.
• Knowledge of data storage, backup, and recovery solutions.
• Familiarity with cybersecurity technologies, security frameworks, and risk management practices.
• Understanding of high availability, business continuity, and disaster recovery architectures.
• Excellent people management and mentoring skills.
• Strong planning, organization, and prioritization abilities.
• Customer-focused mindset.
• Excellent communication and presentation skills.
• Ability to manage multiple projects simultaneously.
• Strong analytical thinking and problem-solving abilities.
• High level of ownership, accountability, and professionalism.
  
  

Nice to have:

• Relevant vendor certifications.
• Project Management certification.
• Experience managing ISO-compliant technical operations.