Technical Department Administrative Assistant

SysteCom, a member of QnR Group, is a leading technology provider committed to delivering innovative Cybersecurity & IT Infrastructure solutions and services to businesses of all sizes across various sectors. Our mission is to empower organizations with cutting-edge technology solutions that drive efficiency, productivity, and growth.

We are looking for a Technical Department Administrative Assistant to support the smooth and efficient operation of our Technical Department. The role combines daily operational coordination, client and partner follow-up, service and contract monitoring, reporting, and administrative support, working closely with the Technical Manager and internal teams to ensure tasks are properly tracked, processes are well organized, and customer commitments are delivered on time.

The Technical Department Administrative Assistant will be responsible for:

• Monitor and maintain daily operations within the Ticketing Portal, including tickets, tasks, contracts and customer records
• Coordinate and follow up with clients and partners regarding open tasks, service requests and updates
• Collaborate closely with the Technical Manager and internal departments to ensure smooth day-to-day operations
• Review and verify automated service reports for accuracy, completeness and timely delivery
• Monitor contract consumption, expiry dates and renewals, ensuring timely follow-up
• Manage the Technical Department personnel schedule and support internal team planning
• Prepare and distribute weekly, monthly and quarterly operational reports
• Maintain up-to-date records of employees’ CVs, certifications and technical qualifications
• Coordinate per-call support requests, prepare and dispatch service agreements, and follow up on customer approvals
• Coordinate project signoffs and ensure timely follow-up, completion and proper documentation storage

Must have qualifications

• Minimum 3 years of experience in a similar coordination or administrative role, such as Operations Assistant, Office Coordinator or Office Assistant, preferably within an IT environment
• Good understanding of Technical Department operations and procedures
• Strong working knowledge of MS Office, particularly Word, Excel, PowerPoint and Outlook
• Fluency in Greek and English, both written and verbal
• Professional and business-oriented mindset
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively
• Excellent communication, interpersonal and customer service skills
• Strong attention to detail, problem-solving and logical thinking abilities
• Ability to take initiative, work independently and follow tasks through to completion
• Ability to work effectively under pressure and within deadlines
• Results-oriented approach and strong sense of responsibility

Nice-to-have qualifications

• University or College Degree in a relevant field
• Previous experience with ERP systems

• Competitive salary based on qualifications
• Continuous training and development in a fast-growing environment
• Access to advanced security and infrastructure training labs to support hands-on learning and skill development
• Provision of all necessary technology equipment to effectively perform the duties of the role
• A modern and professional workspace

How to Apply

Interested candidates are invited to submit their resumes to hr@systecom.gr with the subject line “TDC – [Your Name]”.