Technical Customer Support Specialist

freudenberg· 000581 EagleBurgmann Industries LP
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📍 Houston, TXFull time

About this role

Working at Freudenberg: We will wow your world!

Responsibilities:

Support the sales team in business opportunities related to mechanical seas and supply systems by analyzing operating conditions and equipment data, selecting applicable EagleBurgmann solutions, accelerating responses to customer requests, and contributing to sales growth and the achievement of sales targets;

Respond to technical questions from internal and external customers, helping strengthen and promote EagleBurgmann technical solutions;

Estimate product costs using TSS tools;

Prepare proposals in accordance with TSS standards

Fulfil CSR activities related to administration of quotations.

Support negotiations and order closing activities led by the sales team, helping balance customer requirements with EagleBurgmann’s business objectives;

Conduct customer visits or accompany the sales team during customer visits to present EagleBurgmann solutions and strengthen customer relationships;

Support order entry to ensure alignment with the quoted scope and customer requirements through the following activities;

Support the production of parts and accessories to ensure they comply with the quoted and approved design specifications through the following activities:

Clarify technical questions from production;

Analyze possible material substitutions;

Act as a liaison between Sales and other internal departments within the business unit to improve communication and process flow;

Provide training for internal and external customers on EagleBurgmann products;

Communicate professionally with internal and external stakeholders to improve productivity and support a positive working environment;

Maintain safe, clean, and organized working conditions;

Observe and follow the Group’s Values and Principles, serving as a role model for colleagues;

Perform other related activities.

Qualifications:

  • Technical degree in Mechanics, Mechatronics, or a related field.
  • Microsoft Office suite
  • General technical product knowledge
  • Ability to select dynamic products for specific applications based on tools and processes after 4-6 weeks of training inside TSS
  • Technical drawing interpretation.

‎ ‎

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

EagleBurgmann Industries LP

Frequently Asked Questions

Is the salary disclosed for the Technical Customer Support Specialist position at freudenberg?
The salary for this Technical Customer Support Specialist role at freudenberg is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Customer Support Specialist position at freudenberg located?
This Technical Customer Support Specialist role at freudenberg is based in Houston, TX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Customer Support Specialist role at freudenberg full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Customer Support Specialist role in the 000581 EagleBurgmann Industries LP department at freudenberg.
Which team or department does the Technical Customer Support Specialist at freudenberg belong to?
This Technical Customer Support Specialist position is part of the 000581 EagleBurgmann Industries LP department at freudenberg. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Customer Support Specialist position at freudenberg?
Click the "Apply Now" button on this page. You will be redirected to freudenberg's official application portal hosted on workday where you can submit your application directly.
When was the Technical Customer Support Specialist job at freudenberg posted?
This Technical Customer Support Specialist position at freudenberg was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Customer Support Specialist
freudenberg
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