Technical Customer Support II

zebra· Symbol Technologies India Private Limited
Apply Now ↗
📍 Pune, IndiaFull time

About this role

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

 

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

The Technical Customer Support II position is responsible for resolving moderately complex technical issues and ensuring customer satisfaction through effective communication and problem-solving. This position bridges the gap between entry-level support and senior technical roles, requiring a deeper understanding of products, platforms, and customer environments. This individual must have the ability to support multiple Zebra products and a proactive approach to learning and maintaining expertise in Zebra's evolving product offerings.
Job Description

Essential Duties and Responsibilities:

  • Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision

  • Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements)

  • Collaborate with cross-functional teams to address and resolve customer challenges

  • Actively contribute to the improvement of support processes and tools

  • Develop and deliver training content for entry-level team members to enhance team capability

  • Participate in technical review meetings and contribute insights on customer pain points and product improvements


Job Requirements:

  • 3 years of experience with Manual Testing with good experience into SQL and Magi DB


Key Skills and Competencies:

  • Some experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations

  • Strong analytical skills to evaluate technical issues and identify root causes

  • Intermediate knowledge of hardware, software, and cloud-based systems

  • Effective at multitasking and prioritization in a fast-paced environment

  • Leadership potential with the ability to manage small projects or guide peers

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

Frequently Asked Questions

Is the salary disclosed for the Technical Customer Support II position at zebra?
The salary for this Technical Customer Support II role at zebra is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Customer Support II position at zebra located?
This Technical Customer Support II role at zebra is based in Pune, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Customer Support II role at zebra full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Customer Support II role in the Symbol Technologies India Private Limited department at zebra.
Which team or department does the Technical Customer Support II at zebra belong to?
This Technical Customer Support II position is part of the Symbol Technologies India Private Limited department at zebra. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Customer Support II position at zebra?
Click the "Apply Now" button on this page. You will be redirected to zebra's official application portal hosted on workday where you can submit your application directly.
When was the Technical Customer Support II job at zebra posted?
This Technical Customer Support II position at zebra was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Customer Support II
zebra
Apply for this role ↗

You'll be redirected to zebra's official application page on Workday.