Technical Customer Support Analyst - Cigna Healthcare
cigna· MY1 Cigna International Health Services Sdn Bhd
About this role
Job Description
Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Kuala Lumpur office. This successful candidate will be a member of the Technology, Engineering & Operations group.
Reporting to the IT Service Desk Team leader, the successful candidate will provide operational support, and access management administration within the IT Service team.
The successful candidate will be a high-performing individual who is methodical, inquisitive, and has a passion for technology and service.
The role will involve shift-based work: once every four weeks you will work from 5 AM to 2 PM (home working), and the next 3 weeks you work from 8 AM to 5 PM (office working)
Main duties and responsibilities
- Provide technical support (including Avaya level 1 voice support) to onsite and remote users.
- Install, configure, and support (IMAC) end-user devices.
- Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
- Manage User system access for various applications.
- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
- Ensure all incidents are managed in accordance with targets set out in SLA.
- Escalate any issues/ outages to the IT Service Desk team leader.
- Prioritising and allocating within IT Support teams all requests.
Required Skills
- Two years of experience within an IT support team
- Incident management skills
- Experience with Avaya desk phone setup and mobile phones
- Experience with a call management system
- Experience with Microsoft Office
- Windows 10 support and build experience. (Both OS and PC hardware)
- Active Directory
- Citrix Support
- SCCM
- Exchange account maintenance
- Networking & patching
Desirable Skills
- ITIL foundation certified.
- Microsoft certification.
- Experience with Service Now.
About You
- Communicate clearly and effectively.
- Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal as well as written formats.
- A positive ‘can-do’ attitude with a strong commitment to customer support.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Frequently Asked Questions
Is the salary disclosed for the Technical Customer Support Analyst - Cigna Healthcare position at cigna?
The salary for this Technical Customer Support Analyst - Cigna Healthcare role at cigna is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Customer Support Analyst - Cigna Healthcare position at cigna located?
This Technical Customer Support Analyst - Cigna Healthcare role at cigna is based in Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Customer Support Analyst - Cigna Healthcare role at cigna full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Customer Support Analyst - Cigna Healthcare role in the MY1 Cigna International Health Services Sdn Bhd department at cigna.
Which team or department does the Technical Customer Support Analyst - Cigna Healthcare at cigna belong to?
This Technical Customer Support Analyst - Cigna Healthcare position is part of the MY1 Cigna International Health Services Sdn Bhd department at cigna. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Customer Support Analyst - Cigna Healthcare position at cigna?
Click the "Apply Now" button on this page. You will be redirected to cigna's official application portal hosted on workday where you can submit your application directly.
When was the Technical Customer Support Analyst - Cigna Healthcare job at cigna posted?
This Technical Customer Support Analyst - Cigna Healthcare position at cigna was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Customer Support Analyst - Cigna Healthcare
cigna
You'll be redirected to cigna's official application page on Workday.