Technical Customer Success Manager
Weekday AI· Weekday's Client via platform
About this role
This role is for one of Weekday’s clients
Min Experience: 2+ years
Location: Gurugram, Haryana, India
JobType: full-time
Responsibilities:
- Serve as the primary point of contact for our customers, understanding their business needs, and providing solutions to their problems.
- Manage customer relationships, including onboarding, training, and ongoing support.
- Develop and execute customer success plans, including setting goals, tracking progress, and reporting on results.
- Work with the sales team to identify upsell and cross-sell opportunities and ensure customer renewals.
- Collaborate with the product and engineering teams to prioritize customer feature requests and bug fixes.
- Monitor and analyze customer usage data to identify trends and opportunities for improvement.
- Provide feedback to the product team on customer needs and market trends.
- Maintain accurate customer records and communicate updates to relevant internal stakeholders.
- Conduct customer satisfaction surveys and follow up with customers to address any issues or concerns.
Requirements:
- 2-3 years of experience in a technical customer success or similar role in a SAAS company.
- Strong technical skills, including experience with APIs, webhooks, and integrations.
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
- Strong problem-solving skills and ability to think strategically.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Experience working with WhatsApp Business API is a plus.
- A bachelor's degree in a relevant field is preferred.
Must-have skills
Technical Customer Success / SaaS experience, APIs, webhooks & integrations
Good-to-have skills
WhatsApp Business API, Technical Troubleshooting, Customer Onboarding
Frequently Asked Questions
Is the salary disclosed for the Technical Customer Success Manager position at Weekday AI?
The salary for this Technical Customer Success Manager role at Weekday AI is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Customer Success Manager position at Weekday AI located?
This Technical Customer Success Manager role at Weekday AI is based in Gurugram, Haryana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Customer Success Manager role at Weekday AI full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Customer Success Manager role in the Weekday's Client via platform department at Weekday AI.
Which team or department does the Technical Customer Success Manager at Weekday AI belong to?
This Technical Customer Success Manager position is part of the Weekday's Client via platform department at Weekday AI. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Customer Success Manager position at Weekday AI?
Click the "Apply Now" button on this page. You will be redirected to Weekday AI's official application portal hosted on workable where you can submit your application directly.
When was the Technical Customer Success Manager job at Weekday AI posted?
This Technical Customer Success Manager position at Weekday AI was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Customer Success Manager
Weekday AI
You'll be redirected to Weekday AI's official application page on workable.