Technical Consultant System L1

Orange Business is here!

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

• Monitor and support hardware, software, and network systems across the customer environment.
• Assist in troubleshooting and resolving basic incidents related to servers, operating systems, and network devices.
• Follow standard procedures for routine configuration changes and updates, escalating complex issues to higher-level support.
• Support scheduled maintenance activities and assist in executing approved changes.
• Act as a first point of contact for incident reporting and initial troubleshooting.
• Document incidents, resolutions, and procedures accurately.
• Support the preparation of reports and dashboards related to service performance.
• Collaborate with senior team members to learn new technologies and improve technical skills.
• Assist in creating and maintaining process documentation and knowledge bases.
• Ensure adherence to SLAs and operational standards.

 

About you

• Minimum 2-3 years of experience in IT support, server administration, or related fields.
• Basic understanding of server hardware, operating systems (Windows/Linux), and virtualization technologies (VMware, Hyper-V).
• Familiarity with network components and troubleshooting (firewalls, switches, routers).
• Knowledge of backup and restore technologies.
• Good communication skills and ability to work in a team environment.
• Ability to follow documented procedures and escalate issues appropriately.

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

- Monitor and support hardware, software, and network systems across the customer environment.
- Assist in troubleshooting and resolving basic incidents related to servers, operating systems, and network devices.
- Follow standard procedures for routine configuration changes and updates, escalating complex issues to higher-level support.
- Support scheduled maintenance activities and assist in executing approved changes.
- Act as a first point of contact for incident reporting and initial troubleshooting.
- Document incidents, resolutions, and procedures accurately.
- Support the preparation of reports and dashboards related to service performance.
- Collaborate with senior team members to learn new technologies and improve technical skills.
- Assist in creating and maintaining process documentation and knowledge bases.
- Ensure adherence to SLAs and operational standards.