Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

Job Summary: The Technical Account Manager (TAM) drives confidence in future growth opportunities by maintaining a stable technical solution and ongoing alignment that lay the foundation for business transformation. They proactively prescribe enhancements to a customer’s solution utilizing insights and trends. The TAM elevates the customer experience of the customer by advocating for continuous improvement efforts.

Essential Responsibilities / Duties

• Build and maintain collaborative, operational relationships with suppliers, retailers, and internal SPS teams

• Elevate the customer experience by advocating for continuous improvement and acting as a liaison in cross-departmental discussions and projects

• Proactively prescribe ongoing enhancements to key stakeholders utilizing data insights and trends

• Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities

• Maintain appropriate communication with key stakeholders in account portfolio, including facilitation of business reviews

• Reduce demand for support through proactive customer engagements, data monitoring and increased success rates

• Act as a technical elevation point of contact for designated accounts and coordinate with internal teams to reach issue resolution

Minimum Requirements

• Bachelor’s degree and a minimum of 2 years of related experience; or equivalent combination of education and experience

• Ability to work successfully with key stakeholders across all levels and functions

• Demonstrated strong verbal and written communication skills, including the ability to influence others and professionally represent the organization both internally and externally

• Strong project leadership, analytical and quality improvement skills

• Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment

• Ability to work off-peak hours and limited on-call availability, including some evening and weekend shift work

Preferred Experience

• Advanced knowledge of SPS Commerce programs, systems, and processes

• Bachelor’s degree strongly preferred

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. 

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.