(Senior) Account Manager (m/w/d)
Friendventure
Technical Account Manager
About this role
About Us
Location - Sydney/
Function - Revenue
Department - Sales
Working Pattern - Hybrid; Full-time
Benefits – Benefits and Rewards
Beakon, part of Ideagen, is looking for a Technical Account Manager to help customers achieve long-term success with our governance, risk and compliance software platform.
In this customer-facing role, you will act as a trusted technical contact throughout the customer lifecycle, from onboarding and implementation through to ongoing platform adoption. You'll work closely with customers, support teams, product specialists and engineers to resolve technical challenges, provide guidance on best practices and ensure customers gain maximum value from the platform.
Responsibilities
- Building strong relationships with a portfolio of customers as their primary technical contact
- Supporting implementations, upgrades and platform changes
- Investigating and resolving complex technical issues
- Advising on integrations, configuration and platform optimisation
- Working with internal teams to share customer feedback and identify opportunities for improvement
- Monitoring customer health and proactively addressing technical risks.
Skills and Experience
- Experience in a Technical Account Manager, Solutions Engineer, Implementation Consultant or similar customer-facing technical role
- Strong problem-solving skills and the ability to troubleshoot technical issues
- Confidence communicating with both technical and non-technical stakeholders
- Experience managing multiple priorities and customer relationships
- Familiarity with SaaS products, APIs, integrations or enterprise software environments is beneficial
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.#INDANZ#LI-SYDNEY
Frequently Asked Questions
Is the salary disclosed for the Technical Account Manager position at ideagenen?
The salary for this Technical Account Manager role at ideagenen is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Account Manager position at ideagenen located?
This Technical Account Manager role at ideagenen is based in Sydney, AU. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Account Manager role at ideagenen full-time or part-time?
This is listed as a OTHER position. It is posted as a Technical Account Manager role at ideagenen.
How do I apply for the Technical Account Manager position at ideagenen?
Click the "Apply Now" button on this page. You will be redirected to ideagenen's official application portal hosted on icims where you can submit your application directly.
When was the Technical Account Manager job at ideagenen posted?
This Technical Account Manager position at ideagenen was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Account Manager
ideagenen
You'll be redirected to ideagenen's official application page on icims.