TechEdge Service Coordinator

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.  

Essential Functions

• Triages calls and inquiries from customers.

• Assigns and schedules service requests from clients or company personnel.

• Manages resources efficiently and effectively for all scheduled services.

• Monitors service orders assigned to technicians.

• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).

• Reconciles various CRM reports on a monthly basis.

• Works closely with the Branch Procurement Specialist(s) with resource and project planning.

• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.

• Performs other service coordinator duties as assigned.

Job Qualifications

• High school diploma or any other relevant experience.
• Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• 1-3 years' experience in dispatching.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.
• Mastering Microsoft Office Suite 365.
• Excellent communication skills, both written and verbal in English.
• Knowledge of SAP platform is an asset.
• Knowledge of the dental industry is an asset.