Tech Operations and Support, Principal Analyst -Reporting & ML Ops

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Job Description

Tech Operations and Support, Principal Analyst -Reporting & ML Ops

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.  

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

Objectives/Purpose

Role Summary: 

We are seeking a dynamic and accountable Team Lead – Reporting & ML Operations to oversee a team responsible for business-critical reporting and monitoring of data pipelines supporting alert generation activities. The team lead will ensure high-quality, timely execution of daily and weekly operations across Power BI and Qlik dashboards, lead data investigations, and support standard operating procedures (SOPs) to ensure accurate and timely alert delivery. This role will serve as the primary point of contact (POC) for client communication, both verbal and written, and play a key role in driving operational excellence. 

Key Responsibilities: 

Operational Oversight: 

• Manage and coordinate daily/weekly operational activities across reporting & ML Ops 

• Ensure timely and accurate dashboard refreshes and data validations for ~20 Power BI and Qlik dashboards. 

• Supervise and support root cause analysis for data issues, guided by SOPs and escalation protocols. 

Client Communication & Stakeholder Management: 

• Act as the primary client-facing representative for all operational updates, incident reports, and data issue escalations. 

• Communicate clearly and professionally with stakeholders via email, reports, and meetings and collaborate effectively for cross-functional teamwork.  

• Translate technical data issues into business-relevant context and drive resolutions with minimal disruption to reporting cycles. 

• Operational Oversight, Accountable and report on data investigation turnaround, categorization, deviations and triaging or escalation.Orchestrate operational excellence and continuous improvement, and reflect in evolving SOPs. 

Qualifications & Skills: 

• 3-4 years of experience in BI operations, reporting support, or data management 

• Hands-on experience with Power BI and/or Qlik environments. 

• Familiarity with data investigations, refresh monitoring 

• Proficiency in SQL and basic understanding of data integration/ETL processes. 

• Excellent verbal and written communication skills with experience in client interaction and stakeholder reporting. 

• Strong organizational, problem-solving, and conflict-resolution skills. 

Preferred: 

• Experience working in SLA-driven environments. 

• Ticketing platforms like JIRA, SNOW 

What Takeda Can Offer You 

• Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people. 
• At Takeda, you take the lead on building and shaping your own career. 
• Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. 

Benefits 

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: 

Competitive Salary + Performance Annual Bonus 

• Flexible work environment, including hybrid working 
• Comprehensive Healthcare Insurance Plans for self, spouse, and children 
• Group Term Life Insurance and Group Accident Insurance programs 
• Health & Wellness programs
• Employee Assistance Program 
• 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves 
• Broad Variety of learning platforms   
• Diversity, Equity, and Inclusion Programs 
• Reimbursements – Home Internet & Mobile Phone 
• Employee Referral Program 
• Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days) 

About ICC in Takeda 

• Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. 
• As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

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