Tech & Data Governance Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

ROLE PURPOSE: The Senior Manager, Technology & Data Governance will support the implementation and day-to-day operation of technology and data governance practices for Prudential Financial Advisers Singapore (PFA). The role focuses on governance execution, issue and remediation tracking, assurance and regulatory coordination, management reporting, and support for data governance activities requiring attention and uplift. The role works closely with PFA and PACS Technology teams and relevant risk, compliance, and business stakeholders.

RESPONSIBILITIES:

Governance Framework and Operating Model Support

•  Lead the implementation and maintenance of fit-for-purpose technology and data governance procedures, forums, roles and responsibilities, escalation pathways and management reporting for PFA.
•  Lead the  operationalization of applicable Prudential Group policies, standards and governance requirements, ensuring procedures and control checkpoints are practical for PFA’s operating context.
•  Ensurealignment of technology and data governance practices with applicable regulatory requirements and the Group Governance Manual (GGM), while coordinating with specialist functions for data privacy, information security and other domain-specific obligations where required.
• Work with relevant stakeholders to embed key governance requirements into relevant technology and data processes.

Technology Risk, Assurance and Regulatory Support

• Coordinate internal and external audit, assurance and regulatory information requests, including evidence collation and review, management responses and remediation updates.
• Maintain oversight of open technology, data governance and control issues, including follow-up on remediation plans, closure evidence and escalation of overdue or high-risk items.
• Prepare reporting on key indicators, audit matters, remediation progress and key issues for management and governance forums.
• tLead technology governance reviews relevant to PFA.

Data Governance, Data Quality and Issue Management

•   Lead Data Governance uplift for PFA, including identification and engagement of data owners and data stewards for PFA-applicable data domains and Critical Data Elements (CDEs).
• Maintain or support updates to business and technical data definitions, data lineage and metadata in the data catalog, working with relevant stakeholders to keep information current and complete.
•  Lead data quality rule design, monitoring and remediation follow-up with data owners, stewards and technology teams.
• Lead investigation, tracking and reporting of data governance issues and remediation actions, including maintenance of issue registers and supporting evidence.
•  Prepare management reporting for PFA data governance, including data quality and CDE reporting where separate PFA reporting is applicable.
• Coordinate governance checkpoints for PFA data extraction, sharing or transfer activities, including intra-group sharing considerations, approvals and control evidence where applicable.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Information Technology, Information Systems, Data Management, Computer Science, Risk Management, Business, or a related discipline.
• 8 to 12 years of relevant experience across technology governance, technology risk management, data governance, data management, IT audit, consulting, business process engineering or reporting-related functions.
• Experience in financial services, insurance, financial advisory, wealth management or another regulated industry is desirable.
• Experience supporting audits, regulatory engagements, assurance reviews, governance reporting, remediation tracking and cross-functional stakeholder coordination.
• Professional certifications such as CISA, CRISC, CISM, CGEIT, CDMP, DAMA, ITIL, COBIT, PMP or equivalent would be advantageous.

TECHNICAL KNOWLEDGE & SKILLS

• Good understanding of technology governance, technology risk management, control monitoring, issue management and governance reporting practices.
• Knowledge of applicable regulatory expectations, Prudential Group policies, governance requirements and risk management practices.
• Knowledge of data governance principles, data catalogues, metadata management, data quality management, CDE governance and data lineage.
• General understanding of SDLC, change and release management, technology operations, third-party technology risk, cyber security governance and data pipelines sufficient to coordinate with subject matter experts.
• Hands-on experience with governance workflow tools or data governance tools such as Informatica IDMC is preferred.

COMPETENCIES & PERSONAL ATTRIBUTES

• Strong analytical and problem-solving skills, with the ability to assess technology and data governance issues and propose practical remediation actions.
• Strong stakeholder management and influencing skills across business, technology, risk, compliance, audit and external partners.
• Strong written and verbal communication skills, including the ability to present governance, risk and control matters clearly to management and working-level forums.
• Able to challenge constructively while maintaining collaborative working relationships.
• High level of integrity, professional judgement and attention to detail.
• Self-driven, proactive and comfortable operating in a lean, evolving environment where processes may need to be shaped and improved over time.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.