Tech App Specialist (EDI)

epicorsoftware· EPIND Epicor India
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📍 India, BangaloreFull time
Full timeHybridEPIND Epicor India

About this role

What you will be doing:

  • Supports EDI operations, including transaction setup, monitoring, troubleshooting, testing, and issue resolution for customers and trading partners.
  • Works with customers via phone, email, or chat to diagnose EDI, mapping, communication, ERP integration, and transaction flow issues. Documents findings and escalates when needed.
  • Sets up new EDI transactions, supports partner onboarding, monitors existing transactions, and helps resolve recurring issues by identifying long-term corrective actions.
  • Reviews existing EDI maps, supports commonly used EDI documents such as 810, 820, 850, 855, 856, 860, and 997, and works with protocols such as FTP, FTPS, SFTP, and AS2.
  • Creates and maintains internal and customer-facing documentation, contributes to knowledge base articles, and collaborates with internal teams to improve support outcomes.

What you will likely bring:

  • Knowledge of EDI standards including ANSI X12 and EDIFACT.
  • Understanding of EDI transaction flow, structure, mapping, ERP integration, and trading partner setup.
  • Knowledge of EDI documents and communication protocols such as FTP, FTPS, SFTP, and AS2.
  • Strong troubleshooting, testing, debugging, and problem-solving skills.
  • Clear verbal and written communication skills with a strong customer support focus.
  • Ability to work independently and collaboratively within a support team.

What could set you apart:

  • 4–6 years of applicable experience in EDI support, technical application support, integration support, or a related support environment.
  • Experience with customer onboarding, trading partner implementation, transaction monitoring, and issue resolution.
  • Industry knowledge or experience in EDI, ERP, supply chain, distribution, manufacturing, retail, or related business processes is preferred.

Shift Timings: 5:30pm-2:30am IST

#HYBRID #LI-VV1

About Epicor 

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  


Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits 

  • Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. 

  • Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. 

  • Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. 

  • Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. 

  • Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. 

  • Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. 

  • Global Mobility: Comprehensive support for international relocations and permanent residency processes.  

Equal Opportunities and Accommodations Statement  

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  

We are an equal-opportunity employer.  

Recruiter:

Vidya Vardhni

Frequently Asked Questions

Is the salary disclosed for the Tech App Specialist (EDI) position at epicorsoftware?
The salary for this Tech App Specialist (EDI) role at epicorsoftware is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Tech App Specialist (EDI) position at epicorsoftware located?
This Tech App Specialist (EDI) role at epicorsoftware is based in India, Bangalore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Tech App Specialist (EDI) role at epicorsoftware full-time or part-time?
This is listed as a Full time position. It is posted as a Tech App Specialist (EDI) role in the EPIND Epicor India department at epicorsoftware.
Which team or department does the Tech App Specialist (EDI) at epicorsoftware belong to?
This Tech App Specialist (EDI) position is part of the EPIND Epicor India department at epicorsoftware. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Tech App Specialist (EDI) position at epicorsoftware?
Click the "Apply Now" button on this page. You will be redirected to epicorsoftware's official application portal hosted on workday where you can submit your application directly.
When was the Tech App Specialist (EDI) job at epicorsoftware posted?
This Tech App Specialist (EDI) position at epicorsoftware was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Tech App Specialist (EDI)
epicorsoftware
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