TSI - Patiala
Aditya Birla Group
Team Member - Retention
About this role
The role supports the execution of retention across all segments by engaging directly with customers through calls, emails, digital channels, and branch interactions. It ensures timely resolution of service requests, foreclosure handling, and adherence to SLA targets to prevent attrition and portfolio shrinkage. The role contributes to delivering seamless customer journeys, maintaining compliance, and tracking customer interactions accurately, while supporting branches, call centers, and business teams in achieving retention objectives.
Key Result Areas | Supporting Actions |
Build a Retention Framework | Create clear processes that reduce customer drop-offs, balance cost of acquisition vs retention, and design simple incentive plans for teams. |
Fulfillment Journeys & Branch Retention | Set up service desks at branches to handle customer needs quickly and improve retention at ground level. |
Customer Service Productivity | Use customer data to set clear targets and ensure every service touch point helps in retaining customers. |
Forecasting & Industry Trends | Study market trends, analyze data, and forecast customer behavior to stay ahead. |
Prevent Shrinkage & Scale Up | Work on all retention-related products and strategies to grow the book size. |
Learning & Innovation | Lead or participate in projects to improve processes, upgrade skills, and bring in new, smarter ways of working. |
SLA Adherence | Ensure closure of FCL Requests and other service requests within defined timelines. |
Frequently Asked Questions
Is the salary disclosed for the Team Member - Retention position at Aditya Birla Group?
The salary for this Team Member - Retention role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Member - Retention position at Aditya Birla Group located?
This Team Member - Retention role at Aditya Birla Group is based in R-Tech Park Goregaon, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Member - Retention position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Team Member - Retention job at Aditya Birla Group posted?
This Team Member - Retention position at Aditya Birla Group was posted on Jun 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Member - Retention
Aditya Birla Group
You'll be redirected to Aditya Birla Group's official application page on peoplestrong.