Team Manager – Chargebacks & Payment Disputes
About this role
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Chargebacks & Payment Disputes Team Manager
Role Summary
You will lead and develop Payoneer's global Chargebacks & Payment Disputes team, spanning three hubs and multiple time zones, serving as the company's center of expertise for managing payment reversals, disputes, and recovery across card payments, ACH debit, and other payment methods. You will own team performance — productivity, recovery rates, service levels, and quality — while building strong working relationships with banks, payment providers, and internal stakeholders across Risk, Compliance, and Product. You will drive process improvement, automation, and control enhancements that reduce risk and improve the customer and stakeholder experience. This is a hybrid, full-time role based in Israel.
Hybrid
Full-time
What You'll Do
- Lead and develop a global team across three hubs and multiple time zones, driving collaboration and accountability.
- Oversee team capacity, priorities, and service delivery to ensure execution aligns with business objectives.
- Maintain and improve dispute management processes, policies, and controls across card payments, ACH debit, and other payment methods.
- Manage relationships with banks, payment providers, customers, and external vendors, including their operational and risk teams.
- Partner with Risk, Compliance, Reconciliation, Business, Product, and Customer Care on investigations and dispute resolution.
- Lead process improvement, automation, and optimization initiatives to boost efficiency and reduce risk.
- Own team performance across quantitative metrics (productivity, recovery rates, backlog, SLAs) and qualitative metrics (accuracy, compliance, audit readiness).
- Use operational reports and data analysis to identify trends, risks, and opportunities for improvement.
Who You Are
- 5+ years of experience leading operational teams.
- Experience in chargebacks, disputes, payments operations, risk, or fraud is highly desirable; strong operational leaders from fintech/payments who can quickly build domain expertise will also be considered.
- Proven experience managing teams across multiple locations, cultures, and time zones.
- Strong operational leadership track record, achieving KPIs, SLAs, and quality targets.
- Outstanding people-management skills: coaching, mentoring, development, and building high-performing teams.
- Excellent prioritization and organizational skills, able to manage competing business needs.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Highly independent, with a strong sense of ownership and accountability.
- Advanced Excel skills and excellent written and verbal English communication.
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
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