Team Leader - Telecollections Blr

Aditya Birla Group
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📍 Bangalore, Karnataka, India
Collections Management

About this role

Job Title: Team Leader – Debt Collection (Tele-calling Centre)

Department: Collections 

Reports To: Centre Manager

Location: Bangalore

Employment Type: Full-time

 

Job Description: 

The Team Leader job role is responsible for effectively managing a team of tele-callers engaged in the collections of overdue retail loan accounts. 

The role involves driving collection efficiency, ensuring compliance with regulatory and company guidelines, maintaining team productivity, and optimizing customer contact and resolution strategies.

Key Responsibilities:

  • Efficiently drive BKT-1 resolutions of overdue accounts of Retail Products 
  • Manage and motivate a team of tele-callers (8–10 typically) to meet daily productivity in terms of Calls, Contacts, PTPs and KPs in a dialer environment.
  • Drive Right Party Contact (RPC) and Promise-to-Pay (PTP) effectiveness.
  • Ensure timely follow-ups and accurate recording of customer interactions in the CollectionWorkz system.
  • Conduct daily team huddles, review calls, and share performance feedback.
  • Provide on-the-job coaching to improve negotiation, objection handling, and communication skills.
  • Track attendance, productivity, and ensure adherence to shift timings and discipline.
  • Coordinate with field collection team for cases requiring physical follow-up or escalation.
  • Maintain and submit daily/weekly/monthly MIS reports on collection performance and team KPIs.
  • Analyze call outcomes and identify trends in customer behavior.
  • Ensure adherence to RBI Fair Practice Code, company collection policy, and data privacy guidelines.
  • Monitor and minimize customer complaints related to collection calls.
  • Support audits and ensure zero non-compliance findings.

Required Skills:

  • Strong coaching and mentoring skills to improve team productivity and call quality.
  • Capable of setting clear performance goals, monitoring progress, and conducting regular reviews.
  • Strong negotiation and persuasion skills for handling escalated or high-value delinquent cases.
  • Skill in identifying high-risk accounts and recommending corrective action.
  • Professional handling of escalations and sensitive customer interactions.
  • Ability to coordinate effectively with other departments (credit, operations, legal, and field teams).
  • Ability to handle high-pressure situations with composure.
  • High level of integrity and professionalism in managing collections.
  • Ensuring customer dignity and adherence to ethical collection practices.

Frequently Asked Questions

Is the salary disclosed for the Team Leader - Telecollections Blr position at Aditya Birla Group?
The salary for this Team Leader - Telecollections Blr role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Leader - Telecollections Blr position at Aditya Birla Group located?
This Team Leader - Telecollections Blr role at Aditya Birla Group is based in Bangalore, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Leader - Telecollections Blr position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Team Leader - Telecollections Blr job at Aditya Birla Group posted?
This Team Leader - Telecollections Blr position at Aditya Birla Group was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Leader - Telecollections Blr
Aditya Birla Group
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