Team Leader – Sales (Telehealth)
lumimeds
Team Leader – Sales (Telehealth)
lumimeds· Customer Support & Operations
About this role
About LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
About LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
Location: Remote (Anywhere in Europe/Poland)
Work Hours: U.S. business hours
Department: CS / Operations
About the Role
We are looking for a decisive and autonomous Customer Support Team Leader to take ownership of our frontline CS/OPS team. This is not a role for someone who waits for instructions. We need a leader who can step in, assess the situation, unblock agents, and drive performance without needing constant supervision from the Operations Manager.
You will be the primary point of contact for your team during your shift. Your goal is to ensure the ship runs smoothly, standards are upheld, and problems are solved before they need to be escalated to upper management.
What You'll Do
- Own the Shift: You are responsible for the team’s output during US hours. You will manage coverage, attendance, and workflow distribution independently.
- Drive Performance, Don't Just Watch It: deeply analyze metrics (response time, CSAT, QA) and proactively intervene when an agent is falling behind.
- Be the First Line of Defense: You will handle complex escalations and agent questions. You should be the one providing answers, not asking the Ops Manager for them.
- Coach for Self-Sufficiency: Mentor agents on quality and tone, but more importantly, teach them how to use their resources so they become more independent.
- Enforce Standards: Hold the team accountable for SOPs and workflows. If a process isn’t working, suggest a fix rather than just complaining about it.
- Reporting with Insight: When you report to leadership, provide not just data, but insights and proposed solutions for any issues you've spotted.
What We're Looking For
- 4+ years experience in Customer Support, with at least 2 years in a leadership/mentor role.
- Extreme Ownership: You have a track record of taking initiative. You don’t say "I'm waiting for approval" when a customer is angry; you find a solution within established guidelines.
- Resourcefulness: You know how to find answers. You check the knowledge base, the history, and the SOPs before asking leadership for help.
- Decisiveness: You are comfortable making judgment calls in a fast-paced environment.
- Strong Command of English: Excellent written and verbal communication skills are non-negotiable.
- Reliability: You have a stable internet connection, a quiet environment, and impeccable attendance.
- Tech-Savvy: Experience with SaaS, Telehealth, or complex CRM tools is a major plus.
Why this role matters
Currently, our leadership team is spending too much time managing the day-to-day. We need you to be the anchor that stabilizes operations. If you are a leader who loves to build processes, empower agents, and take the lead without being pushed, this is the home for you.
How to Apply
If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.
This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.
LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.
Please note: This role requires professional-level English communication and availability to work U.S. business hours.
Frequently Asked Questions
Is the salary disclosed for the Team Leader – Sales (Telehealth) position at lumimeds?
The salary for this Team Leader – Sales (Telehealth) role at lumimeds is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Leader – Sales (Telehealth) position at lumimeds located?
This Team Leader – Sales (Telehealth) role at lumimeds is based in LATAM. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Team Leader – Sales (Telehealth) at lumimeds belong to?
This Team Leader – Sales (Telehealth) position is part of the Customer Support & Operations department at lumimeds. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Team Leader – Sales (Telehealth) position at lumimeds?
Click the "Apply Now" button on this page. You will be redirected to lumimeds's official application portal hosted on greenhouse where you can submit your application directly.
When was the Team Leader – Sales (Telehealth) job at lumimeds posted?
This Team Leader – Sales (Telehealth) position at lumimeds was posted on Jul 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Leader – Sales (Telehealth)
lumimeds
You'll be redirected to lumimeds's official application page on Greenhouse.