Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
About this role
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve the process of telephone handling and call handling processes
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or higher management
Resolving customer complaints
Analyzing and improving call center metrics and customer feedback
Planning, organizing, and directing call center operations
Developing and implementing call center policies and procedures
Ensuring that customer service goals are met
Manage authorization department effectively in order to meet customer satisfactions
Frequently Asked Questions
Is the salary disclosed for the Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq?
The salary for this Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq located?
This Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq is based in Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq full-time or part-time?
This is listed as a Full time position. It is posted as a Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE role at Mashreq.
How do I apply for the Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE job at Mashreq posted?
This Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE position at Mashreq was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Mashreq
You'll be redirected to Mashreq's official application page on oraclecloud.