Team Leader.Injaz - RBG - CC_Balance Builder.Retail Banking Group

Key Responsibilities:

• Achieve Sales Targets: Deliver monthly credit card acquisition and balance-building goals through direct sales channels.
• Lead Management: Ensure effective utilization of leads, monitor allocation, and implement customer engagement strategies.
• Drive Productivity: Set clear performance goals for the team, track daily activity, and monitor conversion rates.
• Sales Effectiveness: Develop impactful sales pitches and objection-handling techniques to maximize customer acquisition.
• Team Coaching: Mentor and motivate the sales team, providing structured feedback and support to improve performance.
• Compliance & Quality: Ensure all sales activities adhere to regulatory and compliance standards while maintaining high service quality.

Performance Analysis: Review sales reports and KPIs to identify gaps, opportunities, and areas for improvement.

• Recruitment & Training: Hire, train, and certify direct sales agents, building a high-performing team with low attrition.
• Collaboration: Work closely with Sales Strategy and Product teams to align field activities with business objectives.
• Continuous Improvement: Adapt sales strategies based on market trends, customer insights, and competitive positioning.