Team Leader for the Division of Tenant & Owner Resources (HOME TBRA Program)

Company Description

Job Description

About the Agency:

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.

As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team:

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies are local, state or federally funded. HPD is also working on new programs that will expand its populations served with rental assistance, some examples of these programs may include NYC 15/15, HOME TBRA and HAVP.
The largest program administered is the federal Section 8 or the Housing Choice Voucher (HCV) program, which provides funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.
The federally funded HOME Investment Partnerships Program (HOME) permits HPD to create flexible programs that provide assistance to individual households to help them afford the housing costs of market-rate units. These programs are known as "Tenant-Based Rental Assistance," or TBRA. HPD’s HOME TBRA program will work in a similar way to the Section 8 program, providing tenant-based rental assistance in privately owned housing.

Your Impact:

Team Leaders in the Division of Tenant and Owner Resources are responsible for monitoring, tracking and delegating work to a team of Case Managers or Specialists assigned to his/her team. Team Leaders are mentors and provide training in accordance with the applicable program rules and regulations. Team Leaders work with Case Managers to ensure that necessary and important services are performed to assist and expedite vouchers to HPD clients. These services may consist of meeting with groups either in-house or attending workshops or community events. They are also expected to participate in tenant activity programs in projects to coordinate functions with the goal of improving tenant-management relations and to improve and encourage participation related to the subsidy program. Additionally, Team Leaders will perform similar work review and quality control duties and responsibilities to ensure participant cases are accurately screened, properly documented and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Your Role:

- Responsible for the initial application screening, eligibility determination, contract preparation, client briefings, rent calculations, file preparation, interim reexaminations, annual recertification’s, client transfers, data entry of required information into the EliteDatabase, and general communication with clients and landlords via telephone, e-mail, mail, and in-person meetings.
- Review cases, develop unit goals and objectives, monitor staff productivity, interfacing with landlords and clients.
- Manage and ensure that staff members are working within federal regulatory and local policy guidelines.
- Team Leaders will be cross trained in all the areas of rental subsidy administration.
- Team Leaders are required to take various mandatory trainings.
- May be assigned to related tasks as programmatically needed.
- Team Leaders will provide input and assist Coordinators with Performance Evaluations
- Collaborating on Special Projects - Provide training to case management staff

Preferred skills

- Excellent Communication Skills
- Strong Customer Service Focus
- Computer Proficiency
- Bilingual a Plus
- Rental Subsidy experience a Plus

This position is grant funded for a 2-year limit

COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.