Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP
About this role
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve the process of telephone handling and call handling processes
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or higher management
Resolving customer complaints
Analyzing and improving call center metrics and customer feedback
Planning, organizing, and directing call center operations
Developing and implementing call center policies and procedures
Ensuring that customer service goals are met
Manage authorization department effectively in order to meet customer satisfactions
Manage Chatbot platform effectively and ensure that all technical parts and agents’ performance via Chatbot are met.
Frequently Asked Questions
Is the salary disclosed for the Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP position at Mashreq?
The salary for this Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP position at Mashreq located?
This Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP role at Mashreq is based in Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP role at Mashreq full-time or part-time?
This is listed as a Full time position. It is posted as a Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP role at Mashreq.
How do I apply for the Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP job at Mashreq posted?
This Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP position at Mashreq was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Leader , DBC.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP
Mashreq
You'll be redirected to Mashreq's official application page on oraclecloud.