Team Leader
greeneking
Team Leader
About this role
We are seeking an experienced Team Leader to lead a team of Customer Service Officers and Administrators in supporting clients within the superannuation and insurance sector.
This is a people-focused leadership role where your ability to drive performance, coach and develop team members, and foster a culture of continuous improvement will be critical to success. You'll work closely with leaders and stakeholders across the business to ensure service delivery, quality standards, compliance obligations, and customer outcomes are consistently achieved.
Key responsibilities
- Lead, develop and motivate a high-performing team of Customer Service Officers and Administrators to achieve service, quality and productivity targets.
- Drive team performance through effective coaching, performance feedback, mentoring and capability development.
- Monitor service levels, resource allocation and workflow management to ensure client needs and SLAs are consistently met.
- Champion continuous improvement initiatives that enhance customer experience, operational efficiency and quality outcomes.
- Conduct quality reviews, call monitoring and workflow assessments to ensure exceptional customer service standards are maintained.
- Partner with internal stakeholders and leadership teams to deliver customer-centric solutions aligned to business objectives.
- Support recruitment, onboarding and workforce development activities within the team.
- Promote a strong risk, compliance and governance culture, ensuring adherence to AFSL obligations, regulatory requirements and internal controls.
About you
To be successful in this role, you will bring:
- Demonstrated people leadership experience within superannuation, insurance or financial services environments.
- Strong experience driving team performance, service delivery outcomes and quality standards.
- Proven coaching and mentoring capability, with a passion for developing high-performing teams.
- Experience leading or contributing to continuous improvement initiatives.
- Knowledge of superannuation administration, insurance within super, or related financial services operations.
- Strong stakeholder management and communication skills, with the ability to influence and build relationships at all levels.
- Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.
- Relevant qualifications such as a university degree, ASFA Certificate/Diploma, RG146, or equivalent industry experience.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Frequently Asked Questions
Is the salary disclosed for the Team Leader position at MUFG Pension & Market Services?
The salary for this Team Leader role at MUFG Pension & Market Services is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Leader position at MUFG Pension & Market Services located?
This Team Leader role at MUFG Pension & Market Services is based in Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Leader position at MUFG Pension & Market Services?
Click the "Apply Now" button on this page. You will be redirected to MUFG Pension & Market Services's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Team Leader job at MUFG Pension & Market Services posted?
This Team Leader position at MUFG Pension & Market Services was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Leader
MUFG Pension & Market Services
You'll be redirected to MUFG Pension & Market Services's official application page on oraclecloud.