Team Lead - Persistency

Aditya Birla Group
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📍 Thane, Maharashtra, India
Insurance Business Development Operations Management Sales Team Leadership Management

About this role

Key Result Areas 

Supporting Actions

Renewal Business & Persistency Achievement


• Drive renewal premium collection and persistency targets through effective outbound and inbound calling campaigns.
 • Monitor daily, weekly and monthly renewal performance against targets.
 • Execute focused interventions on high-risk lapse and renewal-due customers to improve retention rates.

Customer Retention & Conversion Management

• Improve renewal conversion rates through effective customer engagement and objection handling.

• Drive save activities for cancellation, portability and non-renewal requests.

• Track and reduce drop-offs across the renewal journey by ensuring timely follow-ups and closures.

Team Performance & Productivity Management

• Monitor productivity metrics such as calls per FTE, talk time, conversion rates and follow-up effectiveness.
 • Conduct daily performance reviews and coaching sessions.
 • Ensure optimal workforce utilization and achievement of team productivity benchmarks.

Operational Excellence & SLA Management

• Ensure adherence to service levels, call handling standards and turnaround timelines.
 • Monitor queue management, call distribution and workload balancing.

• Optimize operational efficiency without compromising customer experience.

People Development & Engagement

• Coach and develop team members through regular feedback, call calibrations and training interventions.
 • Identify skill gaps and implement capability-building initiatives.

• Drive employee engagement, motivation and retention within the team.

Frequently Asked Questions

Is the salary disclosed for the Team Lead - Persistency position at Aditya Birla Group?
The salary for this Team Lead - Persistency role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead - Persistency position at Aditya Birla Group located?
This Team Lead - Persistency role at Aditya Birla Group is based in Thane, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Lead - Persistency position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Team Lead - Persistency job at Aditya Birla Group posted?
This Team Lead - Persistency position at Aditya Birla Group was posted on Jul 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead - Persistency
Aditya Birla Group
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