Team Lead - Outbound Calling

clirnet· Project Management Office
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📍 Kolkata, WB, IndiaFULL TIME
telecallerBilingual

About this role

Key Responsibilities
    • Lead, manage, and monitor the day-to-day performance of the telecalling team.
    • Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.
    • Monitor calls, follow-ups, conversions, registrations, and overall team productivity.
    • Conduct regular call audits and provide feedback/coaching to improve call quality.
    • Train new team members on calling processes, scripts, CRM usage, and communication standards.
    • Handle escalations and support the team in resolving customer/doctor queries.
    • Prepare and maintain daily/weekly MIS and performance reports.
Required Experience
    • 2–5 years of experience in telecalling/team handling, preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes.
    • Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking.
    • Prior experience managing a team of tele calling is mandatory.
Key Skills
    • Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (Preferred)
    • Excellent verbal communication and interpersonal skills.
    • Target-oriented and result-driven approach.
    • Good convincing, negotiation, and objection-handling skills.

Frequently Asked Questions

Is the salary disclosed for the Team Lead - Outbound Calling position at clirnet?
The salary for this Team Lead - Outbound Calling role at clirnet is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead - Outbound Calling position at clirnet located?
This Team Lead - Outbound Calling role at clirnet is based in Kolkata, WB, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Lead - Outbound Calling role at clirnet full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Team Lead - Outbound Calling role in the Project Management Office department at clirnet.
Which team or department does the Team Lead - Outbound Calling at clirnet belong to?
This Team Lead - Outbound Calling position is part of the Project Management Office department at clirnet. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Team Lead - Outbound Calling position at clirnet?
Click the "Apply Now" button on this page. You will be redirected to clirnet's official application portal hosted on keka where you can submit your application directly.
When was the Team Lead - Outbound Calling job at clirnet posted?
This Team Lead - Outbound Calling position at clirnet was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead - Outbound Calling
clirnet
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