Team Lead, Last Mile ACES
Amazon· Supply Chain/Transportation Management
About this role
Amazon's Last Mile ACES (Amazon Customer Excellence System) team is seeking a data-driven Business Analyst to support continuous improvement initiatives across the delivery network. The Business Analyst will be responsible for converting complex operational data into actionable insights, enabling stakeholders to make informed decisions that improve customer experience and operational efficiency.
This role requires a combination of strong analytical skills, business acumen, and the ability to communicate findings effectively to cross-functional teams.
Key Responsibilities
Extract, analyze, and model operational data to identify trends, root causes, and improvement opportunities across Last Mile delivery operations
Design, build, and maintain reporting dashboards (QuickSight/Tableau) to track key performance indicators including CPS, FDPS, DNR Concessions, DOT, and Customer Rescue metrics
Support Network Reviews by developing input/output metric frameworks and highlighting areas of concern or opportunity
Partner with Program Managers and Operations teams to quantify impact of improvement projects and track benefit realization
Conduct deep-dive analyses on operational defects (bad scans, concessions, delivery failures) to support defect elimination programs
Translate business requirements into data models, reports, and visualizations that drive decision-making at station, zone, and network levels
Develop automated reporting mechanisms to reduce manual effort and improve data accessibility
Present data-driven recommendations to senior stakeholders through well-structured narratives and documents
Support ad-hoc data requests and exploratory analyses for cross-functional teams
Maintain data integrity and ensure accuracy of all reporting outputs
Basic Qualifications
Bachelor's degree in Engineering, Statistics, Mathematics, Economics, Finance, Computer Science, or a related quantitative field
2+ years of experience in a highly analytical role (business analysis, data analysis, or equivalent)
3.Proficiency in SQL for data extraction and manipulation
4.Advanced Microsoft Excel skills (pivot tables, VLOOKUP, complex formulas, macros)
A day in the life
Interact with multiple stakeholders and get things done. Regular show of ownership and bias for action.
This role requires a combination of strong analytical skills, business acumen, and the ability to communicate findings effectively to cross-functional teams.
Key Responsibilities
Extract, analyze, and model operational data to identify trends, root causes, and improvement opportunities across Last Mile delivery operations
Design, build, and maintain reporting dashboards (QuickSight/Tableau) to track key performance indicators including CPS, FDPS, DNR Concessions, DOT, and Customer Rescue metrics
Support Network Reviews by developing input/output metric frameworks and highlighting areas of concern or opportunity
Partner with Program Managers and Operations teams to quantify impact of improvement projects and track benefit realization
Conduct deep-dive analyses on operational defects (bad scans, concessions, delivery failures) to support defect elimination programs
Translate business requirements into data models, reports, and visualizations that drive decision-making at station, zone, and network levels
Develop automated reporting mechanisms to reduce manual effort and improve data accessibility
Present data-driven recommendations to senior stakeholders through well-structured narratives and documents
Support ad-hoc data requests and exploratory analyses for cross-functional teams
Maintain data integrity and ensure accuracy of all reporting outputs
Basic Qualifications
Bachelor's degree in Engineering, Statistics, Mathematics, Economics, Finance, Computer Science, or a related quantitative field
2+ years of experience in a highly analytical role (business analysis, data analysis, or equivalent)
3.Proficiency in SQL for data extraction and manipulation
4.Advanced Microsoft Excel skills (pivot tables, VLOOKUP, complex formulas, macros)
A day in the life
Interact with multiple stakeholders and get things done. Regular show of ownership and bias for action.
Basic qualifications
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
Preferred qualifications
- Experience with SQL and Excel
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Frequently Asked Questions
Is the salary disclosed for the Team Lead, Last Mile ACES position at Amazon?
The salary for this Team Lead, Last Mile ACES role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead, Last Mile ACES position at Amazon located?
This Team Lead, Last Mile ACES role at Amazon is based in Noida, Uttar Pradesh, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Lead, Last Mile ACES role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Team Lead, Last Mile ACES role in the Supply Chain/Transportation Management department at Amazon.
Which team or department does the Team Lead, Last Mile ACES at Amazon belong to?
This Team Lead, Last Mile ACES position is part of the Supply Chain/Transportation Management department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Team Lead, Last Mile ACES position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Team Lead, Last Mile ACES job at Amazon posted?
This Team Lead, Last Mile ACES position at Amazon was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead, Last Mile ACES
Amazon
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