Team Lead - Inbound Contact Centre| Thane
About this role
Manage bank staff and outsourced staff
Minimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process)
Must have indepth knowledge of functioning of inbound and outbound contact centre
Vendor Management, billing
Must have experience in cross selling, sales target ,manage service levels, escalation handling, complaint management.
Good knowledge of training and quality, NPS required
Knowledge of handling inbound emails and chat teams preferred.
Experience Range : 5 to 10 Years
Qualifications :
Graduate (Any Specialisation)
Post Graduate (Any Specialisation)
Frequently Asked Questions
Is the salary disclosed for the Team Lead - Inbound Contact Centre| Thane position at CSB?
The salary for this Team Lead - Inbound Contact Centre| Thane role at CSB is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead - Inbound Contact Centre| Thane position at CSB located?
This Team Lead - Inbound Contact Centre| Thane role at CSB is based in Thane, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Lead - Inbound Contact Centre| Thane role at CSB full-time or part-time?
This is listed as a Full time position. It is posted as a Team Lead - Inbound Contact Centre| Thane role at CSB.
How do I apply for the Team Lead - Inbound Contact Centre| Thane position at CSB?
Click the "Apply Now" button on this page. You will be redirected to CSB's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Team Lead - Inbound Contact Centre| Thane job at CSB posted?
This Team Lead - Inbound Contact Centre| Thane position at CSB was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead - Inbound Contact Centre| Thane
CSB
You'll be redirected to CSB's official application page on oraclecloud.