Team Lead - Customer Care
HCLTech
Team Lead - Customer Care
About this role
Job Summary
- 4–8 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
- Strong hands-on experience with SAP and billing/ERP systems
- Utility domain expertise will be an added advantage
EDUCATION
- Bachelor’s degree B. Com/M. Com/MBA (Finance only)
Key Responsibilities
- Process daily billing activities, resolve billing issues and customer queries
- Review, approve, and ensure accuracy, completeness, and compliance of billing documents.
- Ensure seamless and timely invoice submission in line with customer-specific requirements
- Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.
- Coach team members on complex billing issues and other process related requirements
- Act as the subject matter expert in resolving all process queries for the team
Skill Requirements
- Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.
- Strong customer-centric approach with focus on service excellence.
- Ability to quickly adapt to new processes and systems
- Excellent multitasking, prioritization, and problem-solving skills.
- Strong organizational, time management, and stakeholder management abilities.
- Effective communication skills with the ability to collaborate across teams and influence outcomes.
Other Requirements
1. Optional Certifications In Customer Service Excellence Or Leadership Development Are Valuable For This Role
Frequently Asked Questions
Is the salary disclosed for the Team Lead - Customer Care position at HCLTech?
The salary for this Team Lead - Customer Care role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead - Customer Care position at HCLTech located?
This Team Lead - Customer Care role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Lead - Customer Care position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Team Lead - Customer Care job at HCLTech posted?
This Team Lead - Customer Care position at HCLTech was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead - Customer Care
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.