Team Lead

Wipro Limited
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📍 Hyderabad, Telangana, India

About this role

Team Lead - Invoicing Operations | Hyderabad | Work From Office | 24x7 Shift

 Location: Hyderabad
 Work Mode: Work from Office (WFO)
 Shift: 24x7 Rotational Shift (Including Night Shifts)

Job Summary

We are seeking an experienced Team Lead - Invoicing Operations - to manage a team of 10-15 associates and drive operational excellence. The ideal candidate should have strong experience in Invoicing Operations, team management, stakeholder coordination, and KPI delivery within a fast-paced environment.

Key Responsibilities

  • Lead and manage a team of 10-15 associates.
  • Ensure achievement of operational KPIs including Productivity, Quality, CSAT, AHT, Resolution, and Attendance.
  • Conduct regular coaching sessions, feedback discussions, and performance reviews.
  • Handle clients and process escalations effectively.
  • Collaborate with Quality, MIS, and other support functions for process improvements.
  • Drive employee engagement, team-building activities, and recognition programs.
  • Monitor team performance and prepare operational reports.
  • Mentor new hires and support their onboarding and development.
  • Manage operational tickets and business-critical activities as required.

Mandatory Skills

  • Team Handling Experience (10-15+ members)
  • Strong Experience in Invoicing Operations
  • KPI & Performance Management
  • Client Escalation Handling
  • Coaching & People Development
  • MIS Reporting & Data Analysis
  • Advanced MS Excel / Google Sheets
  • Excellent Communication & Presentation Skills
  • Stakeholder Management & Problem Solving

Eligibility

  • Graduate in any discipline.
  • Experience as a Team Lead in BPO/Operations environment.
  • Hands-on experience in Invoicing/Billing processes is mandatory.
  • Willingness to work from Hyderabad office in a 24x7 shift environment.

 

Mandatory Skills: Payment and Fraud( Trust & Safety) .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Frequently Asked Questions

Is the salary disclosed for the Team Lead position at Wipro Limited?
The salary for this Team Lead role at Wipro Limited is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead position at Wipro Limited located?
This Team Lead role at Wipro Limited is based in Hyderabad, Telangana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Team Lead position at Wipro Limited?
Click the "Apply Now" button on this page. You will be redirected to Wipro Limited's official application portal hosted on successfactors where you can submit your application directly.
When was the Team Lead job at Wipro Limited posted?
This Team Lead position at Wipro Limited was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead
Wipro Limited
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