Systems Technical Lead

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready To Own Tier 3 Escalations and Drive Infrastructure and Governance Across a Complex Enterprise Cloud Environment?

Why This Role Matters

When Tier 1 and Tier 2 can't solve it, this role does. As the Tier 3 Technical Lead, you're the technical authority for cloud infrastructure, endpoint management, collaboration platforms, and enterprise content systems — resolving the issues that require real depth, building the automation that prevents recurrence, and maintaining the governance standards that keep a regulated healthcare environment compliant. The platforms you manage are the ones the entire organization depends on daily.

What You'll Actually Do

Resolve Tier 3 escalations: Investigate and resolve complex technical issues across cloud, endpoint, collaboration, and enterprise application platforms — serving as the final escalation point for Service Desk teams.

Administer and govern enterprise content platforms: Manage Box and related content management systems end-to-end — user lifecycle, permissions, integrations, DLP controls, classification labels, retention settings, access monitoring, and audit requirements.

Design and maintain cloud and endpoint systems: Administer and optimize Entra ID, Intune, Jamf, Meraki, Azure, Microsoft 365, and related services, including OS and third-party patch deployment to address vulnerabilities and maintain compliance.

Build automation and scripting solutions: Develop and maintain automation workflows using PowerShell, Python, or comparable tools to reduce manual overhead and improve system reliability.

Partner with stakeholders on collaboration governance: Work with business teams to design folder structures, sharing models, retention requirements, and governance standards across supported platforms.

Perform root cause analysis: Identify patterns in recurring incidents, document findings, and implement preventive measures that reduce repeat escalations.

Maintain documentation and operational standards: Create and sustain SOPs, knowledge base articles, runbooks, and administrative documentation — and manage ticket flow to ensure timely resolution and appropriate ownership.

Support security and compliance initiatives: Assist with security audits, access reviews, investigations, and data integrity work; ensure platform configurations align with HIPAA, SOC 2, and SLA requirements.

Evaluate and implement emerging technologies: Continuously assess new tools and capabilities to improve infrastructure, collaboration, and service delivery across the environment.

Qualifications

What You Bring to Our Team

Education & Experience

• Bachelor's degree in Information Technology or a related field preferred, or equivalent experience
• 3+ years of hands-on experience supporting both macOS and Windows environments
• Hands-on experience administering enterprise content management or SaaS platforms; Box administration strongly preferred

Technical Skills

• Expertise in Microsoft 365 administration and Azure Active Directory / Entra ID
• Experience with Intune, Jamf, Meraki, and modern device management for laptops and mobile devices
• Proficiency in scripting and automation using PowerShell, Python, or similar tools
• Experience with identity and access management including SSO, OpenID, and SAML
• Experience packaging and deploying applications across macOS and Windows
• Familiarity with DLP policies, access controls, retention, audit, and classification features across content management platforms
• Understanding of how content platforms intersect with HIPAA or SOC 2 compliance a plus
• Industry certifications in Azure, AWS, Cisco, CompTIA, Jamf, or related platforms a plus

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.