System Engineer (based in Da Nang)

Company Description

SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly. 

The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner. 

We have over 100 talented employees working both on-site and remote/hybrid at locations: 

• Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi 
• Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang

Job Description

System & Infrastructure Operations

• Resolve and close incidents and service requests in line with help desk SLAs, acting as the first point of escalation for system-related issues.
• Plan and execute hardware and software deployments, upgrades, and lifecycle maintenance.
• Monitor system health, performance, and capacity; proactively address risks before they impact service.
• Maintain scheduled data backups and validate restore procedures regularly.

Network Administration

• Administer and maintain wired and wireless network infrastructure, including LAN/WAN, load balancers, and firewall devices.
• Run regular network and data-security assessments and act on findings promptly.

Email Management

• Administer Exchange Online and other mail services like Sendgrid; configure and maintain mail flow rules, connectors, and anti-spam/anti-phishing policies.

Procurement & Vendor Coordination

• Evaluate tools and vendors to recommend cost-effective, future-proof solutions.

Continuous Improvement & Reporting

• Identify and drive improvements to systems, tooling, and operational processes.
• Produce and share clear, regular operational reports for stakeholders and leadership.
• Maintain accurate technical documentation and runbooks.

Qualifications

• 2+ years as a System Administrator, with hands-on expertise in Linux/Windows environments.

Technical Skills

• Networking — basic understanding of LAN/WAN concepts, load balancing, and firewall configuration.
• Virtualization — hands-on experience with common platforms (e.g., VMware, KVM, or similar).
• Scripting — Bash and/or PowerShell for automation and task management.
• Microsoft 365, Jira/Confluence, email services (e.g., Exchange Online), and web/reverse proxy servers (Nginx/Apache).
• Systems Monitoring — experience with observability tools (e.g., Grafana, Prometheus, ELK, or similar).
• ITSM/RMM Tooling — familiarity with endpoint management platforms (e.g., ManageEngine or equivalent).

Soft Skills & Other Requirements

• Communicates clearly in English (reading, writing, speaking, and listening).
• Able to produce concise technical documentation for varied audiences.

• Strong analytical mindset with a bias towards proactive problem-solving.

Nice to Have 

• Cloud platforms — AWS or Azure knowlegde and hands on
• Familiar with ISO 27001 procedures

Additional Information

• International working environment with AI-driven strategic direction.
• 20 days of annual leave – Hybrid working mode.
• Premium healthcare package with PVI and comprehensive annual health check-ups
• Competitive salary & 13th salary bonus
• Lunch allowance to fuel your productivity.
• Engaging company culture with fun activities
• Global collaboration – Work with both Vietnamese and international colleagues.