System Engineer

Primary Purpose of Role:  

Independently administers and supports core datacenter and cloud services that enable business operations globally. This role is responsible for reliable service delivery across server, storage, backup, monitoring, file services, and cloud platforms, while contributing to automation, resilience, and standards compliance. 

Key Responsibilities: 

Administer production infrastructure across datacenter and cloud environments, including compute, storage, backup, virtualization, and file services. 

Manage core infrastructure services such as DHCP, DNS, NTP, FTP, and platform monitoring/alerting. 

Execute patching, lifecycle maintenance, compliance remediation, and vulnerability-related infrastructure actions. 

Support cloud service management activities including provisioning, governance, optimization, and operational support. 

Perform root cause analysis for recurring infrastructure issues and recommend corrective actions. 

Participate in disaster recovery planning, testing, and recovery execution for supported platforms. 

Develop and maintain scripts, automation routines, and infrastructure configuration standards. 

Coordinate with security, application, database, and network teams on incidents, projects, and changes. 

Key Performance Measures: 

Service availability for assigned infrastructure platforms. 

Successful completion of patching, maintenance, and lifecycle activities on schedule. 

Reduction in recurring incidents and operational defects. 

Backup and recovery success metrics, including restore test outcomes. 

Percentage of standard tasks automated or operationally improved. 

Competencies and Behaviors:  

Accountability – Intermediate: Owns work end-to-end and delivers with limited supervision. 

Problem Solving – Intermediate: Diagnoses issues effectively and applies structured technical judgment. 

Collaboration – Intermediate: Works across teams to resolve incidents and coordinate change activity. 

Continuous Improvement – Intermediate: Identifies repeatable work and improves efficiency through standardization or automation. 

Quality Orientation – Intermediate: Produces accurate, reliable work with attention to operational risk and compliance. 

Qualifications: 

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred. 

Relevant technical certifications preferred in cloud, virtualization, operating systems, backup, or storage. 

ITIL foundation or equivalent service management knowledge preferred. 

Strong technical documentation skills required. 

Experience:  

3–5 years of experience supporting enterprise infrastructure environments. 

Hands-on experience with Windows and/or Linux server administration. 

Experience with virtualization platforms, storage, backup, and monitoring tools. 

Familiarity with cloud platforms such as Azure and/or AWS. 

Working knowledge of scripting, configuration management, or infrastructure automation. 

Experience supporting change, incident, and problem management in a production environment. 

Scope Factors: 

Supports critical enterprise infrastructure used across multiple business functions and locations. 

Works independently on standard and moderately complex technical issues. 

No direct people management, but may provide guidance to junior staff. 

Contributes to small-to-medium infrastructure projects and platform improvements. 

Supports regional and global environments with business continuity implications. 

May provide technical input to operational and refresh budget planning.