Support Services Administrator

Support Services Administrator (37 hours per week, Permanent) 

Location: Contractual base in Salvus House, Durham (this role is based full time in office)

Salary range from: £25,878.00 plus a discretionary bonus potential of up to 8% of annual salary

Job Level: D

Reporting to: Support Services Manager

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrated the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHAT’S IN IT FOR YOU?

Wealth

• Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
• Bonus potential
• Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
• Income protection scheme
• Personal accident insurance
• 4x salary life assurance
• Free onsite parking

Time off

• 24 days holiday rising to 26 (plus bank holidays)
• A day off for your birthday
• Half a day on Christmas Eve and New Year’s Eve
• The option to buy holidays
• 1 day paid volunteering

Wellbeing

• Hybrid/Flexible working
• Healthcare cashback and treatment scheme
• Cycle to work scheme
• 24/7 Employee Assistance Programme
• Free flu shots

Family Friendly

• Enhanced maternity and paternity pay
• Enhanced shared parental and adoption leave
• We care about you as an employee and have a range of resources available to both you and your family

THE ROLE IN A NUTSHELL

Working within the Support Services team, the Support Services Administrator is the first point of contact in the office to provide support to all employees and visitors. Co-ordinating equipment, supporting desk bookings and general support of office needs, the Support Services Administrator is first point of contact for office and equipment queries.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

Office Management and Administration

• Manage and allocate all equipment for new starters and existing employees
• Managing and overseeing desk bookings
• Manage the new starter and leaver employee process
• Maintain accurate equipment registers
• Organise and oversee maintenance of office equipment ensuring contractors are managed where applicable
• Provide support with/and made room bookings
• Maintain accurate building records
• Keep the office tidy and well presented
• Complete compliance checks within office including but not limited to office inspections and ensuring compliance documentation remains in date
• Be the point of contact between Wave and the landlord property management team, establishing a strong relationship with landlord/property team at the office
• Monitor and where required order stationary/office supplies
• General day-to-day office administrative tasks (including sorting/scanning post, emptying of dishwashers)
• Administrative support for sustainability management and social value

Travel and Accommodation

• Booking of travel and accommodation requests
• Maintaining accurate log of travel and accommodation requests

WHAT DO WE NEED FROM YOU?

We’d love to hear from you if have worked in a facilities or receptionist role and have experience in administration. You will have exceptional customer service skills with the ability to see a situation from a ‘customer’s’ point of view. You will be:

• A strong team player with proven stakeholder engagement
• Flexible and proactive, with a can-do attitude
• Highly organised
• Approachable with excellent interpersonal and communication skills
• Skilled in data management and maintaining accurate record
• Proficient and up to date in using Microsoft Office Packages

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

For external candidates you can access the job description here.

For internal candidates you can access the job description here.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.

BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting Recruitment@wave-utilities.co.uk.

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on 25 August 2026

Interviews are planned for w/c 1 September 2026

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