Solution Specialist
Vista Group
Support Lead (Tier 3) - Internal
Vista Group· Cinema
About this role
We are pleased to invite expressions of interest for a Payments Tier 3 (Support Lead) role.
We're looking for an exceptional leader who thrives on solving complex problems, building strong relationships, and driving outcomes in a fast-paced, customer-focused environment. As the Payments Tier 3 (Support Lead), you'll be a key member of Vista's Payments team, working directly with customers to investigate and resolve complex payment-related issues while delivering an exceptional support experience. You'll collaborate closely with Product, Engineering, Regional Support, Account Management, and Delivery teams to troubleshoot critical production issues, support customer rollouts and go-lives, drive root cause analysis, and ensure successful outcomes for our customers.
Beyond day-to-day support, you'll play an important role in shaping the future of our Payments products by identifying trends, advocating for customer needs, providing input into product enhancements, and triaging bugs to ensure issues are well understood and prioritized appropriately. This role is ideal for someone who enjoys solving challenging technical problems, building strong customer relationships, and influencing product quality through a combination of technical expertise, customer insight, and operational excellence.
Please include a cover note explaining how your skills and experience make you a great candidate for the role.
Application Process:
Application Open - 17 August 2026
Application Close - 21 August 2026
Interviews - Week commencing 24 August 2026
Outcome Announced - Week of 31 August 2026
PS - This role is currently open to Internal candidates only.
Frequently Asked Questions
Is the salary disclosed for the Support Lead (Tier 3) - Internal position at Vista Group?
The salary for this Support Lead (Tier 3) - Internal role at Vista Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Lead (Tier 3) - Internal position at Vista Group located?
This Support Lead (Tier 3) - Internal role at Vista Group is based in Auckland, Auckland, New Zealand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Support Lead (Tier 3) - Internal at Vista Group belong to?
This Support Lead (Tier 3) - Internal position is part of the Cinema department at Vista Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Lead (Tier 3) - Internal position at Vista Group?
Click the "Apply Now" button on this page. You will be redirected to Vista Group's official application portal hosted on workable where you can submit your application directly.
When was the Support Lead (Tier 3) - Internal job at Vista Group posted?
This Support Lead (Tier 3) - Internal position at Vista Group was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Support Lead (Tier 3) - Internal
Vista Group
You'll be redirected to Vista Group's official application page on workable.