Support Lead - IT Operations

HCLTech
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📍 Noida, India

About this role

Job Summary

App Support & Config Analyst (Mid-Level)

 

Minimum:

Epicor experience 3-6 years Epicor ERP Support

Manufacturing ERP user-facing support background preferred

This role serves as the first point of contact for Epicor users, focusing on support, user assistance, and basic configuration while escalating system, data, and architecture issues.

 

Technical & Functional Skills

  • Epicor ERP functional knowledge focused on navigation, transactions, and user operations.
  • Incident and request management (ITSM)
  • Basic troubleshooting and how‑to support
  • User access provisioning and role management
  • Understanding of month‑end and quarter‑end processes to support users and escalate issues

 

This role does not perform sys admin, upgrades, or database work and escalates all platform and data issues.

 

 

Key Responsibilities

App Support & Config Analyst (Mid-Level)   Minimum: Epicor experience 3-6 years Epicor ERP Support Manufacturing ERP user-facing support background preferred This role serves as the first point of contact for Epicor users, focusing on support, user assistance, and basic configuration while escalating system, data, and architecture issues.  

Skill Requirements

This role serves as the first point of contact for Epicor users, focusing on support, user assistance, and basic configuration while escalating system, data, and architecture issues.

 

Technical & Functional Skills

  • Epicor ERP functional knowledge focused on navigation, transactions, and user operations.
  • Incident and request management (ITSM)
  • Basic troubleshooting and how‑to support
  • User access provisioning and role management
  • Understanding of month‑end and quarter‑end processes to support users and escalate issues

 

 

Other Requirements

Service Desk & Process Skills

  • Ticket intake, triage, prioritization, and routing
  • Escalation management and vendor coordination
  • Knowledge of SLAs, urgency vs. impact assessment
  • Documentation and knowledge base usage

  • Communication & Collaboration

    • Clear, professional customer communication
    • Status updates and expectation management
    • Ability to work with internal teams and external vendors
    • Strong written and verbal communication skills

    • Soft Skills

      • Customer service mindset
      • Reliability and accountability
      • Adaptability in fast‑paced, business‑critical cycles
      • Professional judgment and escalation awareness
      •  

Frequently Asked Questions

Is the salary disclosed for the Support Lead - IT Operations position at HCLTech?
The salary for this Support Lead - IT Operations role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Lead - IT Operations position at HCLTech located?
This Support Lead - IT Operations role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Support Lead - IT Operations position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Support Lead - IT Operations job at HCLTech posted?
This Support Lead - IT Operations position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Support Lead - IT Operations
HCLTech
Apply for this role ↗

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