Support Engineer – Power Platform

• Hands-on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies.
• Experience in SaaS product support, web front-end development, or quality assurance.
• Working knowledge of programming languages such as C# and Python.
• Good understanding of database technologies such as SQL Server or Oracle.
• Strong communication skills, including verbal, written, and active listening abilities.
• Experience in a customer-facing service or support role.
• Strong interpersonal and collaboration skills demonstrated through work experience.
• Passion for continuous learning and professional development.
• Strong research, problem-solving, and troubleshooting skills with the ability to use available tools and resources effectively.
• Flexibility to work in different shifts outside local business hours and, when required, cover a weekend day based on business needs.
• Experience integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Knowledge of extending Power Platform capabilities using custom connectors, plugins, JavaScript, or Azure Functions.
• Understanding of security, user roles, permissions, and compliance controls within Power Platform environments.
• Exposure to Microsoft Dataverse, bot frameworks, and building copilots or agents using generative AI capabilities.
• Strong capability in building custom business applications using Power Apps Canvas Apps, Model-Driven Apps, and Portals with low-code or no-code approaches.
• Knowledge of Copilot Studio for building conversational agents and AI-driven support experiences.
• Experience integrating solutions with Dynamics 365 CE, Microsoft Teams, and third-party applications.
• Understanding of Single Sign-On (SSO) concepts.
• Understanding of Microsoft Dataverse data modelling, including tables and relationships.
• Ability to customise user interfaces, business rules, forms, and views to meet business requirements.
• Proficiency in integrating Power Platform with external systems using connectors, APIs, and data gateways.
• Knowledge of extending Power Platform using plugins, custom connectors, JavaScript, and Azure Functions.
• Ability to implement role-based security, permissions, and compliance controls within the Power Platform ecosystem.
• Experience managing environments, solution lifecycle management, version control, and change deployment using DevOps and ALM practices.
• Proficiency in building Power Automate cloud flows and business process automation across services and applications.
• Hands-on experience with custom connectors, on-premises data gateways, and dataflows.
• Understanding of Copilot capabilities within Power Automate.
• Awareness of Data Loss Prevention (DLP) policies, governance, and administrative controls.
• Exposure to Copilot Studio administration, publishing, and agent integration.
• Proficiency in Power Automate for Desktop (PAD) and desktop automation workflows.
• Experience with machine setup, installation, and configuration.
• Strong communication skills with excellent spoken and written English.
• Effective and professional interaction with customers to gather information, communicate updates, and drive issue resolution.
• Ability to troubleshoot and resolve complex customer issues in support environments.
• Demonstrable troubleshooting and analytical skills.
• Cross-team collaboration.

Mandatory Requirement: Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered.