Client Support Engineer
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Support Engineer III, DEP Support Engineering
Amazon· Operations, IT, & Support Engineering
About this role
Support Engineer in DEP leads their Supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist their manager in maintaining the productivity levels of their team through automation and refinement of processes
Key job responsibilities
Some of the key job functions
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of support for one or more payment products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
Key job responsibilities
Some of the key job functions
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of support for one or more payment products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
Basic qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
Preferred qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Support Engineer III, DEP Support Engineering position at Amazon?
The salary for this Support Engineer III, DEP Support Engineering role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Engineer III, DEP Support Engineering position at Amazon located?
This Support Engineer III, DEP Support Engineering role at Amazon is based in Chennai, Tamil Nadu, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Support Engineer III, DEP Support Engineering role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Support Engineer III, DEP Support Engineering role in the Operations, IT, & Support Engineering department at Amazon.
Which team or department does the Support Engineer III, DEP Support Engineering at Amazon belong to?
This Support Engineer III, DEP Support Engineering position is part of the Operations, IT, & Support Engineering department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Engineer III, DEP Support Engineering position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Support Engineer III, DEP Support Engineering job at Amazon posted?
This Support Engineer III, DEP Support Engineering position at Amazon was posted on Jul 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Support Engineer III, DEP Support Engineering
Amazon
You'll be redirected to Amazon's official application page on amazonjobs.