Support Engineer

preciselyinternationaljobs· Support
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📍 Bengaluru, India

About this role

At Precisely, we're not just building software — we're shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here — it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data — and help define what's possible — we'd love for you to apply!

 

Overview:

Precisely Support Engineers drive to solve complex issues and develop unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their Precisely Data Integration investments, including Precisely Connect products and Sterling B2B Integrator. Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.  

 

Shift Requirement: This position supports global customers and requires working rotational shifts, including night shifts.

What you will do:

  • Provide world class technical support over the phone, email, and remote desktop connections, including meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.  
  • Address and resolve issues quickly and effectively to ensure customer satisfaction.  
  • Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.  
  • Understand the complexities of enterprise systems and determine if the cause of an issue is within the product, third-party libraries, user-developed code or jobs, or platform libraries.  
  • Continuously learn new technology, tools, and systems, and share that knowledge within the team.  
  • Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.  
  • Debug and provide recommended solutions and tools to address product issues and enhancements.  
  • Participate in periodic weekend on-call support shifts.  

What we are looking for:

  • Education: Bachelor’s or Master’s degree in Computer Science or related field (equivalent work experience will be accepted in place of the education requirement).  
  • A strong desire to learn new technology and the ability to understand new concepts quickly.
  • Upto 1 year of work experience in technical support, services or engineering. 
  • UNIX/Linux (AIX, Red Hat EL, Solaris, HP-UX) commands and administration.  
  • Understanding of database management systems including relational database design principles, SQL queries, commands and configuration. ( Oracle, Microsoft SQL Server, DB2 ). Should be able to understand & write SQL queries. 
  • Understanding of networking design principles, including TCP, IP, HTTP/S, S/FTP, SMTP, AS2, and other data communication protocols.  
  • Understanding of cloud Services: Azure, GCP, EC2, S3.  
  • Basic knowledge of Container and virtualization technologies: Docker, Kubernetes, OpenShift.  
  • Experience with any programming language. 
  • Prior knowledge of Sterling B2B Integrator/Sterling File Gateway/Global Mailbox. 
  • Excellent communication (oral and written), strong interpersonal/customer relations skills, and exceptional analytical and troubleshooting skills.  
  • Self-motivated and enthusiastic when working with difficult problems and tight deadlines.  

AI Skills/Knowledge:

  • Demonstrated ability to leverage AI-powered tools (e.g., Claude, GitHub Copilot, ChatGPT) to accelerate troubleshooting code, research or documentation.  
  • Familiarity with AI-assisted analysis or tools to speed root-cause identification.  
  • Openness to adopting AI-driven workflows as part of daily support operations.  

#LI-SA1

Application and Interview Impersonation Notice:  Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful.  If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice

Frequently Asked Questions

Is the salary disclosed for the Support Engineer position at preciselyinternationaljobs?
The salary for this Support Engineer role at preciselyinternationaljobs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Engineer position at preciselyinternationaljobs located?
This Support Engineer role at preciselyinternationaljobs is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Support Engineer at preciselyinternationaljobs belong to?
This Support Engineer position is part of the Support department at preciselyinternationaljobs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Engineer position at preciselyinternationaljobs?
Click the "Apply Now" button on this page. You will be redirected to preciselyinternationaljobs's official application portal hosted on greenhouse where you can submit your application directly.
When was the Support Engineer job at preciselyinternationaljobs posted?
This Support Engineer position at preciselyinternationaljobs was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Support Engineer
preciselyinternationaljobs
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