Support Engineer

Are you a talented Support Engineer ready for your next exciting opportunity?

Join our dynamic Field Engineer Team based in Wellington!

Why You’ll Love Working with Us

Great Team Benefits: Competitive salary and benefits package including health insurance, fun team events and social activities.

Customer-Centric Culture: We’re passionate about delivering exceptional support and building trusted partnerships with our customers.

Diverse Client Base: You'll work with both education and commercial clients, allowing you to showcase your technical expertise and top-tier customer service skills.

About the Role

At Cyclone, our Field Engineers work across a wide range of technologies, from networking and M365 to cloud services and server infrastructure. You’ll gain hands-on experience across the tech spectrum, supported by a skilled team of Senior Engineers and Solution Specialists who are committed to delivering the right outcomes for our customers every time.

We champion personal growth, innovation, and continuous improvement. At Cyclone, these values aren’t just encouraged, they’re celebrated. We take pride in fostering a workplace where our people feel valued, inspired, and proud of the work they do.

This role will include a company vehicle for transport to the customer sites. 

What you will do

Working at a mix of customer sites, our Field Engineers operate within Cyclone’s established support frameworks to deliver consistent, stable, and reliable IT infrastructure, ensuring every customer enjoys a seamless and enhanced experience.

Your primary responsibilities will include but are not limited to:

• Respond to incidents and requests logged by customers and provide support with escalations to a successful outcome.
• Management of problems to resolution covering software, hardware and infrastructure as defined by potential service level agreements and expectation with Cyclone and its customers.
• Incident and Service Request Management following standard incident progression and processes.
• Undertakes onsite support for Cyclone customers.
• Assist with deploying and implementing other services and projects as required by Cyclone customers and team.

What you will bring

We expect our engineers to have a can-do attitude and go over and above to help our customers achieve the right technology solution for their needs, as well as:

• 2-3 years previous experience working within a medium to large network.
• Tertiary ICT/computer qualifications or equivalent experience.
• Strong customer service skills.
• Good problem-solving abilities with an ability to communicate in clear, easy to understand terms.
• Basic hardware, network and software support.
• Apple and/or Windows desktop support experience.
• Good knowledge of Microsoft and/or Google productivity environments.
• An ability to work as part of a large team while taking responsibility for your work.

About us

Cyclone is a New Zealand privately-owned company, with branch offices in Auckland, Wellington, Christchurch and Dunedin. Our team of more than 207 people includes ICT specialists, engineers and delivery specialists, and we're continuing to grow.

Working at Cyclone includes the opportunity to thrive in:

• A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.
• A collaborative team, with strong customer and supplier relationships.
• A learning culture with development pathways directly connected to Apple, Microsoft, HP, Google and Dell.

To apply

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.