SUPPORT CLERK II

mhsil· Clerical, Administrative and Business Support
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📍 Springfield, IL, USFULL TIME

About this role

Min

USD $16.50/Hr.

Max

USD $24.82/Hr.

Overview

 

Provides support services to referring physicians, patients, professional and technical staff of Medical Imaging. Provides assistance to the specialist and/or Supervisor/Project Lead in monitoring the daily workflow and training of employees.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

·    High school diploma or the equivalency is required.

·    Course work in Business Administration is preferred but not required.

Licensure/Certification/Registry:

 

Experience:

·    Minimum of two years’ Support Clerk experience in Medical Imaging Services preferred.

Other Knowledge/Skills/Abilities:

·    Successful completion of medical terminology course is required.

·    Demonstrated advanced computer skills with in-depth knowledge and applicable skill with Radiology Scheduling Systems is required

·    Demonstrated high level communication and interpersonal skills are required.

Responsibilities

  • Monitors the Procedure Pending Transaction (PPT) report to verify images have been read. Works with Radiologist to ensure all unread images are read timely. Resolves and/or communicates issues during the review of PPT reports with Medical Imaging IT or Specialist as needed.

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  • Maintains and ensures the integrity of legal cases. Follows established risk management and health information management policies and procedures.

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  • Assists the Radiologist and residents with the Tumor board conferences. Confirms all images needed have been pushed, reports scanned and merged with the Memorial medical record number (MRN). Communicates completion to the assigned physician in a timely manner.

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  • Trains other staff as needed.

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  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

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    • SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.

     

    • COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.
    • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.

     

    • EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.

     

  • Utilizes customer service skills by providing support to patients, visitors, physicians, residents, medical students and staff. Greets, communicates effectively and registers/checks in outpatients in a positive, accurate and professional manner. Rounds regularly in the reception areas and acts as a liaison between modalities and patient and/or families.

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  • Acts as a liaison between Radiologist and ordering clinician for reporting critical results in compliance with department policy.

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  • Acts as a liaison between patient floors, staff, outside physicians, Radiology Information staff and Radiologists.

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  • Reviews patients with procedures/exams identified for follow-up that meet criteria identified by the department. Communicates or schedules identified patients in accordance with department process.

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  • Reviews and processes stat merges to maintain integrity and accuracy of all data.

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  • Ensures proper recording and transmission of appropriate patient and exam indicator information.

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  • Monitors the Radiology Information System (RIS) to ensure all operations are running, and relays issues to the appropriate personnel.

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  • Provides assistance for and has functional knowledge of the web browser.

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  • Prepares digital images for continuation of care, medical records, and patients.

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  • Answers phones utilizing proper phone etiquette to provide great customer service and meet customer needs.

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  • Performs other related work as required or requested.

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    The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

     

     

     

     

    Frequently Asked Questions

    Is the salary disclosed for the SUPPORT CLERK II position at mhsil?
    The salary for this SUPPORT CLERK II role at mhsil is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the SUPPORT CLERK II position at mhsil located?
    This SUPPORT CLERK II role at mhsil is based in Springfield, IL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the SUPPORT CLERK II role at mhsil full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a SUPPORT CLERK II role in the Clerical, Administrative and Business Support department at mhsil.
    Which team or department does the SUPPORT CLERK II at mhsil belong to?
    This SUPPORT CLERK II position is part of the Clerical, Administrative and Business Support department at mhsil. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the SUPPORT CLERK II position at mhsil?
    Click the "Apply Now" button on this page. You will be redirected to mhsil's official application portal hosted on icims where you can submit your application directly.
    When was the SUPPORT CLERK II job at mhsil posted?
    This SUPPORT CLERK II position at mhsil was posted on Aug 18, 2026. Apply as soon as possible — early applications are often reviewed first.
    SUPPORT CLERK II
    mhsil
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