Support Analyst, FICC and EQD Applications, Information Technology
citicclsa· 1188 CLSA Technology & Services LLP
About this role
Key Areas of Responsibilities
- Monitoring production environment and act on production incidents
- Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
- Manage weekend events like software releases, BCP testing, etc.
- Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
- Documentation of Application Knowledgebase, Process.
- Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
- Proactively highlight risk any risks observed and suggest ways to mitigate impact.
- Execution of end of day batch processes, monitor and escalate issues to the point of contact.
- Continuous Improvement Focus and Tooling to improve efficiency
- Coordinate with primary stakeholders regarding strategic release management planning activities, including socialization and associated communications.
Requirements
- Degree in Computer Science, Software Engineering or IT related area
- 3+ years Support experience in an Investment Banking or Financial Domain [Must Have]
- Be proficient in at least one of these common programming languages: Python, Shell scripting, [Must Have]
- Strong in SQL, Linux, Scripting using Bash / Ksh. [Must Have]
- Familiar with DevOps stacks like Git, Jenkins, Docker, Kubernetes.
- Experience in Calypso is preferred.
- Strong understanding in entire software lifecycle, from development to production support
- Strong problem-solving and analytical skills.
- Strong desire to learn new technologies trading workflow.
- Open-minded to adopt and propose best practice.
- 3 years of experience in production support.
- Experience in production support practice like incident communication / incident management / change management
- Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on Long- term solutions
- Strong written and verbal communication skills
Stay informed on CITIC CLSA Job Opportunities
Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.
Frequently Asked Questions
Is the salary disclosed for the Support Analyst, FICC and EQD Applications, Information Technology position at citicclsa?
The salary for this Support Analyst, FICC and EQD Applications, Information Technology role at citicclsa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Analyst, FICC and EQD Applications, Information Technology position at citicclsa located?
This Support Analyst, FICC and EQD Applications, Information Technology role at citicclsa is based in Pune. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Support Analyst, FICC and EQD Applications, Information Technology role at citicclsa full-time or part-time?
This is listed as a Full time position. It is posted as a Support Analyst, FICC and EQD Applications, Information Technology role in the 1188 CLSA Technology & Services LLP department at citicclsa.
Which team or department does the Support Analyst, FICC and EQD Applications, Information Technology at citicclsa belong to?
This Support Analyst, FICC and EQD Applications, Information Technology position is part of the 1188 CLSA Technology & Services LLP department at citicclsa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Analyst, FICC and EQD Applications, Information Technology position at citicclsa?
Click the "Apply Now" button on this page. You will be redirected to citicclsa's official application portal hosted on workday where you can submit your application directly.
When was the Support Analyst, FICC and EQD Applications, Information Technology job at citicclsa posted?
This Support Analyst, FICC and EQD Applications, Information Technology position at citicclsa was posted on Jun 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Support Analyst, FICC and EQD Applications, Information Technology
citicclsa
You'll be redirected to citicclsa's official application page on Workday.