Supervisor, Social Ads & SEM

eClerx
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📍 Manila, Philippines

About this role

Responsibilities:

  • Team & Performance Management
    • Team Leadership: Directly manage and coach a team of SEM Analysts and Social Ads Analysts, setting clear expectations and providing regular 1:1 feedback.
    • Performance Monitoring: Track team and individual performance against AHT, SLA, quality, resource utilization, and productivity targets; drive corrective action where targets are missed.
    • Capacity & Scheduling: Plan daily/weekly workload distribution across both pods, manage shift coverage, and monitor attendance, leave, and resource utilization.
    • Calibration & Coaching: Run regular calibration sessions and quality reviews with analysts to align on quality standards and reduce rework.
    • Onboarding & Training: Lead onboarding, training, and cross-training of new and existing analysts, including cross-skilling between SEM and Social Ads where needed to manage backlog.
  • Delivery & Quality Oversight
    • SLA Governance: Own SLA performance across both SEM and Social Ads workstreams; investigate and document root causes for SLA misses (e.g., platform issues, tracker errors, scope complexity) and drive process fixes.
    • Quality Assurance: Conduct or oversee quality audits on campaign builds, optimizations, and change requests across Google Ads and Meta Ads; ensure audit checklists are current and consistently applied.
    • Escalation Management: Serve as the first point of escalation for ambiguous client requirements, platform outages/bugs, and tooling issues (e.g., Salesforce tracker, SLA tracker); escalate further to Operations Manager or client stakeholders as needed.
    • Process Improvement: Identify and implement process improvements, SOP updates, and automation opportunities to improve throughput, quality, and resource utilization across both pods.
  • Reporting & Stakeholder Management
    • Performance Reporting: Prepare and present weekly/monthly performance summaries (SLA pass rate, quality, productivity, resource utilization, backlog) for SEM and Social Ads to internal leadership and client stakeholders.
    • Client Communication: Represent both teams in client weekly operations reviews; respond to client queries on campaign status, delays, and change requests.
    • Action Log Ownership: Maintain and drive closure of open action items and proposals (e.g., SLA target proposals, tool access requests) raised with the client or internal leadership.
    • Cross-Functional Coordination: Coordinate with adjacent teams (e.g., SEO, Web Development, Profile Fulfillment) on shared client priorities and dependencies.

Frequently Asked Questions

Is the salary disclosed for the Supervisor, Social Ads & SEM position at eClerx?
The salary for this Supervisor, Social Ads & SEM role at eClerx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Supervisor, Social Ads & SEM position at eClerx located?
This Supervisor, Social Ads & SEM role at eClerx is based in Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Supervisor, Social Ads & SEM position at eClerx?
Click the "Apply Now" button on this page. You will be redirected to eClerx's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Supervisor, Social Ads & SEM job at eClerx posted?
This Supervisor, Social Ads & SEM position at eClerx was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Supervisor, Social Ads & SEM
eClerx
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You'll be redirected to eClerx's official application page on oraclecloud.