Supervisor, Customer Service
thermofisher
Supervisor, Customer Service
thermofisher· 0505 Life Technologies SAS
About this role
Work Schedule
Standard Office Hours (40/wk)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.DESCRIPTION:
Join our collaborative team as a Customer Service Supervisor at Thermo Fisher Scientific, where you'll support and guide a team of customer service representatives in delivering exceptional customer experiences. In this key role, you'll ensure effective order management, enhance customer dedication, and develop solutions to improve service delivery. You'll work with various departments to meet operational goals while supporting a culture of continuous improvement and excellence.
Working with our established brands, you'll oversee customer interactions, from order processing to issue resolution, ensuring quality service in support of our scientific community. This role offers professional development opportunities while contributing to our mission of enabling customers to make the world healthier, cleaner and safer.
REQUIREMENTS:
• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in customer service leadership, preferably in a shared services environment
• Preferred Fields of Study: Business, Science or related field
• Demonstrated people management and team development skills
• Strong analytical and problem-solving abilities with attention to detail
• Excellent verbal and written communication skills
• Proficiency with ERP systems (SAP, Oracle) and Microsoft Office suite
• Experience with continuous improvement methodologies
• Strong organizational and multi-tasking capabilities
• Ability to build effective relationships with internal/external stakeholders
• Customer-centric mindset with focus on service excellence
• Process improvement and project management experience
• Strong business acumen and decision-making capabilities
• Fluency in English required; additional languages beneficial
• Ability to work effectively in a responsive environment
• Experience with performance metrics and KPI tracking
• Proven track record of driving operational efficiency
• Commitment to compliance and quality standards
Frequently Asked Questions
Is the salary disclosed for the Supervisor, Customer Service position at thermofisher?
The salary for this Supervisor, Customer Service role at thermofisher is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Supervisor, Customer Service position at thermofisher located?
This Supervisor, Customer Service role at thermofisher is based in Courtaboeuf, France. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Supervisor, Customer Service role at thermofisher full-time or part-time?
This is listed as a Full time position. It is posted as a Supervisor, Customer Service role in the 0505 Life Technologies SAS department at thermofisher.
Which team or department does the Supervisor, Customer Service at thermofisher belong to?
This Supervisor, Customer Service position is part of the 0505 Life Technologies SAS department at thermofisher. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Supervisor, Customer Service position at thermofisher?
Click the "Apply Now" button on this page. You will be redirected to thermofisher's official application portal hosted on workday where you can submit your application directly.
When was the Supervisor, Customer Service job at thermofisher posted?
This Supervisor, Customer Service position at thermofisher was posted on Oct 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Supervisor, Customer Service
thermofisher
You'll be redirected to thermofisher's official application page on Workday.