Analyst, IT Client Services
cardinalhealth
Supervisor, Customer Order Management
cardinalhealth· 882 Cardinal Health International Philippines Inc.
About this role
What Customer Order Management contributes to Cardinal Health
Leading frontline teams responsible for insurance verification, prior authorization, claims management, denial resolution, and reimbursement activities. They ensure operational performance, quality, compliance, and productivity standards are met while supporting timely revenue capture, improving customer experience, and driving efficient revenue cycle operations.
Qualifications
External
- 4-8 years of experience as supervisor/team lead managing an RCM account, preferred
- Bachelor’s degree in related field, or equivalent work experience, preferred
- Willing to work on a hybrid set-up and US hours in BGC.
Internal
- Open to AHS OPRCM B4, P1 and up.
- Candidate must have POC experience.
What is expected of you and others at this level
- Supervises the day-to-day activities of revenue cycle team members and ensures operational goals are met.
- Monitors productivity, quality, service levels, and compliance with established policies and procedures.
- Provides coaching, performance feedback, and development support to team members.
- Resolves routine operational issues and escalates complex concerns as appropriate.
- Collaborates with peers, managers, and cross-functional partners to improve processes and customer outcomes.
- Uses reporting and data analysis to identify trends, address performance gaps, and drive continuous improvement.
- Ensures timely and accurate completion of insurance verification, prior authorization, claims, denial management, and other revenue cycle activities.
- Communicates effectively with team members, stakeholders, and customers to support operational success.
- Implements and reinforces process changes, best practices, and quality standards.
- Decisions primarily impact team performance, customer experience, and operational results.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Frequently Asked Questions
Is the salary disclosed for the Supervisor, Customer Order Management position at cardinalhealth?
The salary for this Supervisor, Customer Order Management role at cardinalhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Supervisor, Customer Order Management position at cardinalhealth located?
This Supervisor, Customer Order Management role at cardinalhealth is based in Philippines-Bonifacio Global City-Taguig. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Supervisor, Customer Order Management role at cardinalhealth full-time or part-time?
This is listed as a Full time position. It is posted as a Supervisor, Customer Order Management role in the 882 Cardinal Health International Philippines Inc. department at cardinalhealth.
Which team or department does the Supervisor, Customer Order Management at cardinalhealth belong to?
This Supervisor, Customer Order Management position is part of the 882 Cardinal Health International Philippines Inc. department at cardinalhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Supervisor, Customer Order Management position at cardinalhealth?
Click the "Apply Now" button on this page. You will be redirected to cardinalhealth's official application portal hosted on workday where you can submit your application directly.
When was the Supervisor, Customer Order Management job at cardinalhealth posted?
This Supervisor, Customer Order Management position at cardinalhealth was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Supervisor, Customer Order Management
cardinalhealth
You'll be redirected to cardinalhealth's official application page on Workday.