Supervisor - Customer MDM

sgs· Shared Services Center
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📍 Muntinlupa📍 Muntinlupa, NCR, Philippines📍 NCR📍 phFull time

About this role

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

The Customer Master Data (MDM) Supervisor is responsible for leading the Customer Master Data team and ensuring the accuracy, completeness, timeliness, and governance of customer master data across ERP and business systems. The role oversees day-to-day operations, drives compliance with internal controls and data governance standards, supports process improvement initiatives, and serves as the primary escalation point for customer master data issues. The Supervisor collaborates closely with Finance, Operations,IT, and Global MDM stakeholders to maintain high-quality master data that supports business operations and financial processes.

Operational Management

  • Lead and supervise Customer MDM operations to ensure service delivery meets agreed SLAs and KPIs.
  • Review, approve, and monitor customer master data creation, modification, extension, blocking, and deactivation requests.
  • Manage workload distribution, resource allocation, and prioritization of activities.
  • Act as the first point of escalation for operational and process-related issues.
  • Ensure timely completion of daily, weekly, and month-end activities.
  • Monitor productivity and quality performance of team members. 

Data Quality & Governance

  • Ensure customer master records are accurate, complete, standardized, and compliant with global data governance requirements.
  • Manage duplicate prevention activities and master data validation controls.
  • Conduct regular data quality reviews and coordinate cleansing activities.
  • Support implementation of customer data standards, naming conventions, and governance frameworks.
  • Ensure audit trails and supporting documentation are properly maintained. 

Controls & Compliance

  • Ensure adherence to internal control requirements, segregation of duties, approval workflows, and compliance policies.
  • Support internal and external audits related to customer master data.
  • Monitor compliance with customer onboarding and maintenance procedures.
  • Identify process risks and implement corrective and preventive actions. 

Continuous Improvement

  • Identify opportunities for automation, simplification, and standardization.
  • Lead process improvement initiatives to enhance efficiency and data quality.
  • Develop and maintain work instructions, SOPs, training materials, and process documentation.
  • Participate in system implementations, migrations, and transformation projects related to master data management. 

Stakeholder Management

  • Build strong relationships with local finance teams, OTC teams, sales organizations, and business stakeholders.
  • Provide guidance and support regarding customer master data policies and procedures.
  • Coordinate with Global MDM and Data Governance teams on process enhancements and issue resolution.
  • Prepare management reports and communicate performance, risks, and key issues to leadership. 

People Leadership

  • Lead, coach, and develop Customer MDM Specialists and Senior Specialists.
  • Conduct performance reviews, coaching sessions, and development planning.
  • Support recruitment, onboarding, succession planning, and employee engagement activities.
  • Foster a culture of accountability, service excellence, and continuous improvement. 

Qualifications

Education

  • Bachelor's Degree in Finance, Accounting, Business Administration, Information Management, or related field.

Experience

  • 7+ years of experience in Master Data Management, Customer Master Data, OTC, Shared Services, or Finance Operations.
  • Minimum 4 years of people leadership or supervisory experience.
  • Experience working in a global shared services environment preferred.
  • Experience with ERP platforms such as Oracle or equivalent.

Qualifications

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Supervisor - Customer MDM position at sgs?
The salary for this Supervisor - Customer MDM role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Supervisor - Customer MDM position at sgs located?
This Supervisor - Customer MDM role at sgs is based in Muntinlupa, Muntinlupa, NCR, Philippines, NCR, ph. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Supervisor - Customer MDM role at sgs full-time or part-time?
This is listed as a Full time position. It is posted as a Supervisor - Customer MDM role in the Shared Services Center department at sgs.
Which team or department does the Supervisor - Customer MDM at sgs belong to?
This Supervisor - Customer MDM position is part of the Shared Services Center department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Supervisor - Customer MDM position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Supervisor - Customer MDM job at sgs posted?
This Supervisor - Customer MDM position at sgs was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Supervisor - Customer MDM
sgs
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