Supervisor, Customer Experience
Conduent
Supervisor, Customer Experience
About this role
Job Track Description:
- Assists others in achieving goals.
- Broad technical expertise and industry knowledge.
- Ability to manage hiring and termination actions and training for multiple employees.
- Manages performance appraisals and pay reviews for team members.
- Accountable for functional, operational, and program management.
General Profile.
- Supervises daily tasks of the business, technical support and production teams
- Responsible for team results
- Works within established precedents and practices.
- Evaluates and organizes information to solve for problems and challenges
- Ability to work without supervision.
Functional Knowledge
- Comprehensive understanding of processes, procedures, systems, and concepts.
Business Expertise
- Ability to coordinate team efforts to achieve overall company and client goals.
Impact
- Directly impacts the quality of services provided
- Supports and trains team members to impact end user experiences
Leadership
- Provides supervision including coaching and quality checks to support associate progress
Problem Solving
- Solves problems and evaluates possible solutions using past technical experience.
Interpersonal Skills
- Strong communication skills to share ideas and information.
Responsibility Statements
- Delivers quality, productivity, and compliance KPI reports.
- Coaches and gives feedback to team members to enhance performance.
- Shares processes and business updates with the team.
- Supervises the team to identify coaching opportunities.
- Recommends training interventions when necessary.
- Outlines best practices for associate growth and improvement.
- Performs other duties as assigned.
- Complies with all policies and standards.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Frequently Asked Questions
Is the salary disclosed for the Supervisor, Customer Experience position at Conduent?
The salary for this Supervisor, Customer Experience role at Conduent is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Supervisor, Customer Experience position at Conduent located?
This Supervisor, Customer Experience role at Conduent is based in Pasay City, National Capital Region, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Supervisor, Customer Experience position at Conduent?
Click the "Apply Now" button on this page. You will be redirected to Conduent's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Supervisor, Customer Experience job at Conduent posted?
This Supervisor, Customer Experience position at Conduent was posted on Jun 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Supervisor, Customer Experience
Conduent
You'll be redirected to Conduent's official application page on oraclecloud.