Supervisor Business Operations-Phys Med and Rehab Outpt Svcs

Overview

The Supervisor, Business Operations is responsible for supervising day-to-day administrative and business operations, includingprocurement, logistics, and vendor management, and ensuring operational efficiency in areas such as accurate and timely reception, billing, scheduling, charge and data entry, insurance pre-authorization and benefit verification, report preparation, filing and record keeping. . The role supports the managers in personnel management, including staffing, training, recruitment, performance evaluations, and coaching of business operations staff. The supervisor supports budget development, data reporting, and strategic planning to ensure alignment with organizational goals.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Business Operations Oversight:

• Supervise operations to ensure compliance with regulations and operational efficiency.
• Oversee billing, charge entry, and charge master maintenance with strong quality control.
• Monitor supply chain operations to ensure timely procurement, inventory control, and resource allocation across departments.
• Monitor daily workflows and productivity of team members to ensure timely completion of critical operational tasks.
• Support development and implementation of standard operating procedures to ensure consistency, accuracy, and continuous improvement in work processes.
• Manage timely data entry and reporting processes in financial planning systems, and manage medical records, including proper storage, retrieval, and release.
• Assist the leadership in conducting regular coaching, performance evaluations, and mentorship to enhance individual and team development across departments.
• Support managers in hire, train, schedule, and conduct disciplinary actions for all staff involved in business and supply operations.
• Ensure effective communication and issue resolution within the team to maintain appropriate quality control and operational efficiency.
• Maintains appropriate staffing levels to meet business service needs, including flexibility with coverage in the scheduling role when necessary throughout the division.
• Works with manager and lead scheduler to assure daily staffing needs are being met, and to determine schedule changes and staff reallocation. Collaborates with all relevant therapy areas to determine schedules and staff reallocation. Anticipates staffing and scheduling needs, overtime usage and vacation replacement needs.
• Ensures adequate competence of scheduling/billing specialist staff in assigned areas. Provides coaching and mentoring to assigned staff.
• Oversees and ensures the timely processing of department payroll in assigned areas.
• Oversees and ensures the timely processing of department payroll in assigned areas.
• Oversees accurate billing/collection. Oversees the proper and accurate posting of payments and adjustments to patient accounts. Resolves insurance questions and patient concerns regarding billing.
• Conducts/oversees routine billing audits with collaboration from appropriate departments to validate accuracy and compliance.

Cross-functional Collaboration:

• Collaborate with Finance to gather data that informs effective business planning and execution.
• Coordinate with vendors and clinical teams to resolve product issues and improve purchasing decisions organization-wide.
• Support on compiling and updating departmental scorecards and dashboards to track performance metrics and goals.
• Review and analyze operational reports to identify cost-saving opportunities and workflow optimization strategies.

Qualifications

• Bachelor’s degree in administration, business or medical field required, or an equivalent combination of education and experience.
• Two years of experience in healthcare or hospital operations management.
• Experience in Microsoft Word, Excel, Power Point and Outlook
• Extensive knowledge of commercial and worker’s compensation insurance