Supervisor

• Assist Store Manager to drive retail sales performance ensuring target KPIs are met

• Ensure the store assigned is fit for business (cleanliness, lighting, lay out, promotional displays. digital screens, etc.). and  are aligned with brand specifications.

• Achieve sales targets with company strategy and use effective selling techniques to maximize the business potential

• Deliver excellent customer service and retail experience to customer and cultivate customer relationships through effective after-sales service

• Act as a brand ambassador to build relationships with new customers and maintain long-term relationship

• Efficiently collect and update customer information for CRM purpose

• Embody our company service values and standards at all times

• A multi-tasking team player who thrives a fast-paced, challenging and dynamic environment with positive mindset

• Energetic, talkative, pleasant and outgoing personality

• Good administrative skills, adaptability and customer service attitude

• Good command of spoken and written English and Chinese

Who we are: 

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.