Summer Internship - Customer Resolution Services

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Job Description:

Satair is looking for a Summer Intern -  Customer Resolution Services to join our team based in Herndon, VA.

You will be part of  Customer Resolution Services (CRS) Americas. CRS is a foundational pillar within the global CRS organization, with a large footprint in the Americas totaling approximately 100 dedicated employees. Our core mission is to provide comprehensive and critical support to all customers across the expansive Americas region, encompassing all customers in North and Latin America, as well as  Global support for our A220 customers and distribution products. Our 24/7/365 operation is mission-critical and  key for our customers' performance.

Meet the Team:

Are you a dynamic person that loves to address complex topic? Are you a team player? If so, this is your place! At CRS we have over one hundred professionals supporting our key customers (Airlines, MROs, Brokers, Lessors..) 24/7/365.  We are entrusted with satisfying the essential material and logistics needs of a diverse range of partners, including major Airlines, MROs, Lessors, Distributors and other critical industry stakeholders within the region. Our support is essential for the continuous operation of an immense fleet of over 3,000 aircraft, requiring a consistent and reliable 24/7 service capability.

Your Working Environment:

We are based in Herndon, Virginia, home to our AOG Team as well as the CRS team for Airbus parts. You will be working closely with the operations team as well as continuous improvement professionals. 

Program Highlights:

• Participation in the Summer 2027 Intern Program: May 17, 2027 - August 6, 2027 (12 weeks)

• Support to Project Management for continuous improvement initiatives within CRS

Your Challenges:

• Support CRS Americas Processes Improvement among both Satair Channels (Red and Blue).

• Support deploy improvement projects with internal and external stakeholders as well as with Customers on demand

• Support shaping the further development of Performance Management as a member of the Global CRS Performance Management Network in close collaboration with the COF leadership team to become a process and data driven Organization

Your Boarding Pass:

• Students enrolled in an accredited university pursuing a Bachelors’ degree in Business or applicable field (Business, Project Management, Supply Chain Management or similar field).

• Ability to work in the US without current or future visa sponsorship

• Good understanding of business metrics, financials as well as ability to work with data and provide analysis and data-driven insights

• Demonstrated ability to develop business cases, launch projects and initiatives with varying complexity.

• Capability to drive and drumbeat projects beginning to closure, provide and monitor deliverables and milestones.

• Interest in Customer Services, Logistics, Shipping within the Aerospace sector.

Physical Requirements:

• Onsite: 100%

• Vision: able to see and read computer screen and other electronic equipment 

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.100%

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications.100%

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. 100%

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 20%

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 10%

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools. 10%

• Sitting:  able to sit for long periods of time in meetings, working on computer. 90%

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving. 10%

• Standing: able to stand for discussions in offices or on production floor. 50%

• Travel:  able to travel independently and at short notice. 0%

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces. 30%

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site 100%

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor. 100%

Ability to work in the US without current, or future, need of visa sponsorship/work authorization is required.

Take your career to a new level and apply online now!

Pay Range:

Hourly range based on the required profile: $24 - $39.75/hour. Rate determined by type of degree program and year in school (Bachelors through Masters). Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, and other relevant factors. This position offers the following benefits: Employee Assistance Program, Paid time off including paid holidays. These are our current benefit offerings for the current plan year and are subject to change without notice.

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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